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Start Date	Description	Technician	Amount	Delete?	Decline?
2020-07-02	ALIGNMENT - FRONT END	AUSTIN KALLUNKI	$74.99	X	%
2020-07-02	TECHNICIAN NOTES, BOTH INNER TIE RODS HAVE EXCESSIVE MOVEMENT AND SHOULD BE REPLACED. (THE MOVEMENT IS BAD ENOUGH THERE MIGHT BE MINOR MOVEMENT ON THE INNER TIE RODS AS WELL) TECHNICIAN RECOMMENDS REPLACING THEM AND RECHECKING THE FRONT END AFTERWARDS. THIS PRICE IS FOR A HEAVY DUTY TRW PART, THE PART CARRIES A LIFETIME WARRANTY. WE CARRY A 3 YEAR/36,000 MILE WARRANTY ON THE LABOR.	AUSTIN KALLUNKI	$312.63	X	%
Sub-total			$387.62
Shop Supplies			$15.50
Sub-total			$403.12
Tax ($7.25%)			$28.10
Total			$431.22

KPI's

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KPI	Target	Actual	Gap