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Start Date	Description	Technician	Amount
2020-07-06	A. CUSTOMER BELIEVES THE ENGINE HAS A HEAD GASKET ISSUE. PLEASE CHECK AND ADVISE. TECHNICIAN VERIFIED EXCESSIVE PRESSURE IN THE COOLING SYSTEM LIKELY DUE TO A BLOWN HEAD GASKET. TECHNICIAN RECOMMENDS REMOVE CYLINDER HEADS TO INSPECT AND PERFORM HEAD GASKET REPAIR USING HEAD STUDS. PLEASE REFER TO SEPARATE LINE ITEM FOR FURTHER DETAILS.	LUKE HARRISON	$0.00
2020-07-16	B. HEAD GASKET - DIESEL - DURAMAX PLEASE REMOVE CYLINDER HEADS AND INSPECT FOR DAMAGE. CLEAN CHECK AND MILL CYLINDER HEADS AND RE INSTALL USING NEW GASKET SET. ARP HEAD STUDS ARE RECOMMENDED AT TIME OF REPAIR AND WILL BE AN ADDITIONAL COST. ESTIMATE FOR REPAIR MAY CHANGE DEPENDING UPON EXTENT OF DAMAGE ONCE DIS ASSEMBLED. (CUSTOMER HAS OPTED NOT TO SEND OUT INJECTORS FOR TESTING).	TYLER SPANGLER	$4,500.61
2020-07-16	C. HEAD GASKET - ENGINE - DIESEL DURAMAX - ARP HEAD STUD UPGRADE OPTIONAL WITH HEAD GASKET REPAIR AND ENGINE RE BUILD	TYLER SPANGLER	$695.00
2020-07-16	D. PLEASE SEND OUT TURBOCHARGER FOR CLEANING AND INSPECTION WHILE OUT FOR CYLINDER HEAD REPAIRS.	TYLER SPANGLER	$225.00
2020-07-06	E. CUSTOMER STATES, THERE IS A SQUEAKING NOISE COMING FROM THE SERPENTINE BELT AREA. PLEASE CHECK AND ADVISE. TECHNICIAN RECOMMENDS REPLACE SERPENTINE BELT, IDLER PULLEYS, AND TENSIONER PULLEY AT TIME OF HEAD GASKET REPAIRS.	TYLER SPANGLER	$190.85
2020-07-16	F. PLEASE INSTALL NEW WATER PUMP WITH HOUSING AT TIME OF HEAD GASKET REPAIRS.	ADAM EGBERT	$246.68
2020-07-16	G. PLEASE REMOVE RADIATOR TO CLEAN AT TIME OF HEAD GASKET REPAIRS.	ADAM EGBERT	$102.17
2020-07-16	H. PLEASE INSTALL SEVERE DUTY FAN CLUTCH AT TIME OF HEAD GASKET REPAIRS.	TYLER SPANGLER	$185.30
2020-07-16	I. PLEASE CLEAN S AND B AIR FILTER AT TIME OF CYLINDER HEAD REPAIRS.	ADAM EGBERT	$0.00
2020-07-16	J. PLEASE REPLACE THE HIGH PRESSURE POWER STEERING LINES AT TIME OF CYLINDER HEAD REPAIRS.	ADAM EGBERT	$142.06
2020-07-16	K. TECHNICIAN FOUND THE PITMAN ARM TO BE LOOSE ON THE STEERING GEAR AND THE GEAR IS LEAKING BADLY. PLEASE INSTALL CUSTOMER SUPPLIED MOOG PITMAN ARM WITH COGNITO BRACE KIT. PLEASE REPLACE GEAR BOX AT TIME OF SERVICE AS WELL AT TIME OF CYLINDER HEAD REPAIRS. COGNITTO BRACE KIT DID NOT HAVE HEIM JOINT AND JOINT WAS PURCHASED THROUGH COGNITTO.	TYLER SPANGLER	$586.12
2020-07-16	L. PLEASE CLEAN, INSPECT, AND ADJUST PARK BRAKE. TECHNICIAN FOUND THE RIGHT SIDE REAR AXLE SEAL TO BE LEAKING, THE RIGHT SIDE PARK BRAKE SHOES ARE SOAKED IN FLUID, BOTH REAR CABLES ARE STICKING. TECHNICIAN RECOMMENDS REPLACE THE PARK BRAKE SHOE SET, BOTH REAR BRAKE CABLES, AND REAR AXLE SEALS.	TYLER SPANGLER	$539.04
2020-07-16	M. PLEASE REMOVE DRIVERS LOWER SEAT CUSHION AND SEND OUT TO BE REPAIRED. (BEST ESTIMATE)	ADAM EGBERT	$251.09
2020-07-16	N. PLEASE REPLACE ALL FOUR BALL JOINTS WITH PREMIUM TRW JOINTS.	TYLER SPANGLER	$918.96
2020-07-16	O. ALIGNMENT - FRONT END		$74.99
2020-07-16	P. PLEASE REPLACE ALL FOUR SUSPENSION SHOCKS WITH BILSTEIN 5100 SERIES SHOCKS.	TYLER SPANGLER	$672.33
2020-07-16	Q. PLEASE REPLACE THE STEERING SHOCK AT TIME OF CYLINDER HEAD REPAIRS.	TYLER SPANGLER	$116.56
2020-07-16	R. TECHNICIAN NOTED THE DRIVERS SIDE WINDOWS ARE INOPERATIVE, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THERE TO BE NO POWER PRESENT TO THE DRIVERS DOOR SWITCH ON THE LEFT WINDOW CIRCUIT. TECHNICIAN TRACED PROBLEM BACK TO A MISSING CIRCUIT BREAKER ON THE LEFT IP FUSE PANEL. TECHNICIAN INSTALLED NEW CIRCUIT BREAKER AND THE SYSTEM IS NOW OPERATING. TECHNICIAN IS UNSURE WHY THE CIRCUIT BREAKER WOULD BE MISSING AND RECOMMENDS CUSTOMER RETURN IF SYSTEM STOPS WORKING.	TYLER SPANGLER	$128.07
2020-07-06	S. CUSTOMER STATES, THE BRAKE PEDAL IS SOFT. PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND WAS UNABLE TO DUPLICATE A SOFT PEDAL SENSATION. CUSTOMER WAS ADVISED AND WOULD LIKE US TO REPLACE THE BRAKE HOSES WITH STEEL BRAIDED LINES AND BLEED THE SYSTEM.	TYLER SPANGLER	$423.55
2020-07-16	T. WIPER BLADE REPLACEMENT (2) STANDARD BLADES SAFEVIEW BLADE	TYLER SPANGLER	$19.98
2020-07-16	U. PLEASE SEE IF WE CAN USE A PLASTIC EPOXY TO REPAIR THE WASHER RESERVOIR WHERE IS HAS BEEN MODIFIED TO CLEAR OVERSIZE TIRES.	TYLER SPANGLER	$0.00
2020-07-16	V. TECHNICIAN FOUND THE TRANSFER CASE FRONT OUTPUT SEAL TO BE LEAKING, PLEASE REPLACE SEAL.	ADAM EGBERT	$223.33
2020-07-16	W. TECHNICIAN FOUND THE RIGHT SIDE FOG LIGHT TO BE MISSING, PLEASE INSTALL NEW FOG LIGHT SET.	TYLER SPANGLER	$152.82
2020-07-16	X. TECHNICIAN NOTED THERE IS AN OIL LEAK NEAR THE LOWER ENGINE OIL PAN AND THERE IS FLUID ON THE FRONT DIFFERENTIAL AS WELL. TECHNICIAN RECOMMENDS REMOVE THE ENGINE OIL PAN TO CLEAN AND RE SEAL. TECHNICIAN RECOMMENDS THEN CLEAN THE AREA TO TEST DRIVE AND SEE IF ANY LEAKS RETURN FROM OTHER RELEVANT COMPONENTS. PRICE FOR REPAIR AT TIME OF CYLINDER HEAD GASKET REPAIRS.	TYLER SPANGLER	$216.61
2020-07-16	Y. BG - FLUSH - TRANSMISSION FLUSH (ALLISON ) INCLUDES FACTORY REPLACEMENT TRANSMISSION FILTER. GOOD FOR UP TO 18 QUARTS OF FLUID. ADDITIONAL FLUID WAS REQUIRED DUE TO THE BURNT FLUID.	TYLER SPANGLER	$232.15
2020-07-06	Z. COURTESY INSPECTION (FREE)	KYLE METCALF	$0.00
2020-07-06	Z. CUSTOMER STATES, SHIFTING IN AND OUT OF 4X4 IS DIFFICULT ESPECIALLY 4 LOW. PLEASE CHECK AND ADVISE. TECHNICIAN FIRST CHECKED AND FOUND POOR SIGNAL BEING SENT FROM THE SWITCH. TECHNICIAN REMOVED THE SWITCH AND RE FLOWED CONNECTIONS. TECHNICIAN NOTED IT NOW SHIFTS SMOOTHLY INTO 4HI BUT STILL STRUGGLES INTO 4 LOW. TECHNICIAN NOTED THERE ARE NOW CODES PRESENT. TECHNICIAN RECOMMENDS REMOVE THE TRANSFER CASE MOTOR TO MANUALLY VERIFY THE TRANSFER CASE WILL SMOOTHLY GO INTO 4 LOW AND REPLACE SHIFT MOTOR IF IT DOES.	ADAM EGBERT	$475.57
2020-07-20	Z. PLEASE FINISH WIRING IN THE DSP-5 SWITCH. TECHNICIAN NOTED THE DSP SWITCH WAS PARTIALLY INSTALLED BUT THE ECM TERMINALS WERE LEFT UNDER THE BATTERY AND HAVE BEEN DAMAGED BEYOND USE. PLEASE INSTALL NEW SWITCH.	TYLER SPANGLER	$50.00
2020-08-05	Z. TECHNICIAN FOUND THE POWER STEERING PUMP TO BE WEAK, UPON TEST DRIVING THE TRUCK THE POWER STEERING AND BRAKES COMPLETELY WENT OUT. TECHNICIAN RETURNED TO SHOP TO TEST AND FOUND THE PUMP TO BE PUTTING OUT NO PRESSURE. TECHNICIAN RECOMMENDS REPLACE THE POWER STEERING PUMP AND RE CHECK.	TYLER SPANGLER	$442.80
2020-07-22	Z. TECHNICIAN NOTES, THE RIGHT SIDE EXHAUST MANIFOLD HAS A BOLT AND A STUD THAT BROKE OFF IN THE MANIFOLD AND SEIZED IN PLACE. ITS DEEP ENOUGH THAT WE AREN'T ABLE TO EXTRACT THE BOLT. TECHNICIAN RECOMMENDS REPLACING THE EXHAUST MANIFOLD WITH A KIT THAT INCLUDES NEW BOLTS, AND GETTING ONE NEW STUD AS WELL.	TYLER SPANGLER	$235.14
2020-07-23	Z. TECHNICIAN NOTES, WHEN WE TESTED THE GLOW PLUGS ONE OF THE 8 TESTED BAD. TECHNICIAN RECOMMENDS REPLACING ALL 8 AT THE SAME TIME.	TYLER SPANGLER	$382.72
2020-07-20	Z. TRANSMISSION - DIESEL - DURAMAX 2001-2006 ALLISON HD AUXILIARY COOLER UPGRADE TO SETRAB PERFORMANCE HIGH FLOW COOLER. ABSOLUTE IS COVERING THE LABOR FOR THIS INSTALL.	TYLER SPANGLER	$399.99
Sub-total			$12,829.46
Shop Supplies			$49.11
Sub-total			$12,878.57
Tax ($7.25%)			$930.14
FUEL			$25.00
Total			$13,833.70

Payments

Total Payments To Date			$13,833.70
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap