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Start Date	Description	Technician	Amount
2020-07-07	CUSTOMER STATES THE CHECK ENGINE CAME ON WHILE TOWING A BOAT UP THE CANYON. CUSTOMER STATES THE ENGINE POWER WAS REDUCED WHEN LIGHT CAME ON. CUSTOMER HAD THE FORD DEALER IN OGDEN PERFORM A PCM UPDATE AND TRUCK DROVE GREAT UNTIL HE PULLED HIS BOAT AGAIN AND PROBLEM RETURNED. PLEASE CHECK AND ADVISE. TECH FOUND IN HISTORY CODE P0132B-00 TURBOCHARGER BOOST CONTROL "A" PERFORMANCE. AFTER TECH PERFORMED A KEY ON ENGINE RUNNING SELF TEST TECH FOUND CODES P1408 (EGR) FLOW OUT OF SELF TEST AND CODE P2263-TURBO CHARGE BOOST SYSTEM PERFORMANCE. WE THEN TOOK THE VEHICLE TO THE FORD DEALER IN PROVO BELIEVING THIS WAS A MECHANICAL ISSUE WITH THE TURBO AND IT SHOULD BE UNDER WARRANTY. THEY WERE LOOKING INTO THE ISSUE AND FOUND THE PCM HAS BEEN PROGRAMMED FOR A 2016 VEHICLE. THEY UPDATED THE PCM TO THE CORRECT VEHICLE INFORMATION AND PREFORMED MULTIPUL MANUAL REGENS ON THE SYSTEM AS WELL AS DRIVING IT TO PREFORM A REGEN ON ITS OWN. AFTERWARDS THEY STATED THE TURBO IS IN 100% OPERATING CONDITION. **THIS CHARGE IS FOR THE DIAGNOSIS PREFORMED AT THE DEALERSHIP, AND FOR THE FUEL THEY PUT IN TO BE ABLE TO DIAGNOSE THE ISSUE***	LUKE HARRISON	$377.50
Sub-total			$377.50
Total			$377.50

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$377.50
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap