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Start Date	Description	Technician	Amount
2020-07-28	1 - CUSTOMER STATES, THE VEHICLE HAS A GRINDING NOISE WHEN THEY TRY TO START IT. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE REMOVED THE INSPECTION PLATE ON THE BELL HOUSING AND FOUND A PIECE OF METAL THAT LOOKS LIKE IT MAY HAVE CAME FROM THE STARTER. WHEN CRANKING THE ENGINE, THE FLY WHEEL STARTS MOVING AND THEN STOPS. THE TEETH ON THE FLY WHEEL DON'T LOOK WORN FROM WHAT WE CAN SEE. TECHNICIAN BELIEVES THE GRINDING NOISE IS COMING FROM INSIDE THE STARTER. TECHNICIAN RECOMMENDS REMOVING THE STARTER AND INSPECTING THE FLY WHEEL MORE THOROUGHLY BEFORE REPLACING THE STARTER.	TREY GALE	$102.17
2020-08-18	2 - STARTER REPLACEMENT PART	AUSTIN KALLUNKI	$300.63
2020-07-22	3 - CUSTOMER STATES, THE VEHICLE HAS A LONG SHIFT GOING INTO 4TH GEAR. IT WILL ALSO STICK IN 4TH GEAR UNTIL YOU SHUT THE TRUCK OFF AND START IT AGAIN. PLEASE CHECK AND ADVISE. TECHNICIAN DROVE THE VEHICLE AND BELIEVES THE ISSUE IS CAUSED BY AN INTERNAL ISSUE. TECHNICIAN RECOMMENDS REMOVING THE TRANSMISSION AND LOOKING FOR ISSUES. **WE RECENTLY HAD THE TRANSMISSION OUT FOR ANOTHER ISSUE. WE WILL COVER THE LABOR TO REMOVE THE TRANSMISSION. TECH DIS-ASSEMBLED TRANSMISSION AND UPON REMOVAL OF VALVE BODY DETERMINED IT WAS POSSIBLE THE VALVE BODY WAS WHAT CAUSED THE ISSUE TO THE OVERDRIVE CLUTCHES. THEREFORE TECH REPLACED WORN CLUTCHES AND VALVE BODY DEFECT UNDER WARRANTY. THERE IS NO FURTHER WARRANTY ON THIS TRANSMISSION. TECH RE-LEARNED TRANSMISSION AND TEST DROVE. TRANSMISSION SHIFTING AS DESIGNED AT THIS TIME. CUSTOMER WAS OFFERED A FULL REBUILD WHILE TRANSMISSION WAS APART TO START A FULL WARRANTY OVER BUT CUSTOMER DECLINED.	ASHTON ORR	$0.00
Sub-total			$402.80
Shop Supplies			$26.18
Sub-total			$428.98
Tax ($7.25%)			$29.20
Total			$458.18

Payments

Total Payments To Date			$458.18
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap