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Start Date	Description	Technician	Amount
2020-08-03	CUSTOMER STATES THE SERVICE EXHAUST FLUID SYSTEM MESSAGE IS ON, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND NO CODES PRESENT. TECHNICIAN VISUALLY INSPECTED AND FOUND THE SYSTEM TO BE ALL CONNECTED AND EVERYTHING LOOKS TO BE IN PLACE. TECHNICIAN FIRST ATTEMPTED A REDUCTANT FLUID QUALITY TEST, WHICH FAILED. TECHNICIAN RAN THE TEST MULTIPLE TIMES AND THE TEST WAS UNABLE TO COMPLETE. TECHNICIAN TEST DROVE AND MONITORED DATA TO FIND THE DEF FLUID LEVEL TO BE DISPLAYING ONLY 31% DESPITE THE SYSTEM BEING VERIFIED AS FULL, TECHNICIAN NOTED THE NOX VARIATION TO BE OUTSIDE OF EXPECTED PARAMETERS BETWEEN SENSOR ONE AND SENSOR TWO, TECHNICIAN ALSO NOTED THE DEF FLUID PRESSURE TO BE ABOUT 20 PSI BELOW SPECIFICATION. TECHNICIAN RECOMMENDS REMOVE THE DEF TANK TO FURTHER INSPECT AND VERIFY WIRING SIGNALS TO BE CLEAN, TIGHT, AND CORRECT, AND INSURE NO KINKS OR LEAKS ARE PRESENT. UPON REMOVAL TECHNICIAN FOUND ALL PREVIOUS MENTIONED TESTS TO BE CORRECT AND RECOMMENDS REPLACE THE DEF FLUID PUMP AND THE MODULE ASSEMBLY WITH LEVEL SENSOR AND HEATERS AND RE CHECK SYSTEM. TECHNICIAN REPLACED MENTIONED PARTS AND RE ASSEMBLED, RE SET SYSTEMS, AND PERFORMED A REDUCTANT FLUID QUALITY TEST WHICH PASSED AND CLEARED THE WARNING MESSAGE. TECHNICIAN STATES THE SYSTEM IS NOW OPERATING AS DESIGNED. ******* SPECIAL NOTE ******** THE DEF MODULE ASSEMBLY WAS PREVIOUSLY REPLACED ROUGHLY 3,000 MILES AGO AND ABOUT 7 MONTHS AGO. PLEASE REPLACE THIS COMPONENT UNDER WARRANTY.	RUSSELL HUDSON	$617.52
Sub-total			$617.52
Shop Supplies			$40.14
Sub-total			$657.66
Tax ($7.25%)			$44.77
FUEL			$35.00
Total			$737.43

Payments

Total Payments To Date			$737.43
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap