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Start Date	Description	Technician	Amount	Delete?	Decline?
2020-08-12	COURTESY INSPECTION (FREE)	ADAM EGBERT	$0.00	X	%
2020-08-12	CUSTOMER STATES, VEHICLE IS HAVING TRANSMISSION ISSUES. WHEN VEHICLE COMES TO A STOP THE TRANSMISSION SEEMS TO MAKE A CLICK NOISE AND WILL COME UP WITH A RANGE SHIFT INHIBITED MESSAGE, THE VEHICLE ALSO WON'T GO ABOVE THIRD GEAR. PLEASE CHECK AND ADVISE. TECHNICIAN PULLED CODES; P0734, P0735, P0746, P0776, P0880. TECHNICIAN STARTED WITH CLEARING CODES AND NOTED THE P0734 AND P0735 CODES CAME BACK QUICKLY. UPON FURTHER INSPECTION TECHNICIAN NOTED THE VEHICLE LOST ALL FORWARD AND REVERSE GEARS. TECHNICIAN NOTED THIS CAN BE CAUSED BY A FAULT IN THE TRANSFER CASE, TECHNICIAN SAMPLED FLUID FROM CASE AND NOTED IT IS FULL OF METAL FLAKES. TECHNICIAN NOTED THERE IS AN INTERNAL FAULT IN THE TRANSFER CASE THAT NEEDS TO BE ADDRESSED BEFORE PROCEEDING ANY FURTHER WITH A TRANSMISSION DIAGNOSIS. CUSTOMER HAS BEEN INFORMED AND HAS A WARRANTY ON THE TRANSFER CASE THROUGH ANOTHER FACILITY AND HAS CHOSEN TO TAKE THE TRUCK AT THIS TIME. TECHNICIAN NOTED IT STILL MAY BE POSSIBLE THERE IS A TRANSMISSION ISSUE THAT COULD REQUIRE FURTHER DIAGNOSIS ONCE THE TRANSFER CASE IS REPAIRED.	RUSSELL HUDSON	$44.59	X	%
Sub-total			$44.59
Shop Supplies			$1.78
Sub-total			$46.37
Tax ($7.24%)			$3.23
Total			$49.60

KPI's

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KPI	Target	Actual	Gap