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Start Date	Description	Technician	Amount
2020-08-24	CUSTOMER STATES, THE ENGINE OVERHEATS WHILE DRIVING. PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND CODES; P012F AND P115A. TECHNICIAN NOTED THIS DIAGNOSIS WILL FOCUS ON CODE P012F, THE OTHER CODE IF IT RETURNS MAY REQUIRE AN ADDITIONAL SEPERATE DIAGNOSIS. TECHNICIAN FIRST VISUALLY INSPECTED COOLING SYSTEM FOR OBVIOUS SIGNS OF A FAULT, THE SYSTEM LOOKS GOOD. TECHNICIAN RAN A DIAGNOSTIC ON CODE P012F AND VERIFIED THE ENGINE COOLANT TEMPERATURE SENSOR IS READING ACCURATELY ALSO MEANING ALL OF ITS CONNECTIONS AND SIGNALS ARE CORRECT, AND THE SAME GOES FOR THE OIL TEMPERATURE SENSOR. TECHNICIAN TEST DROVE AND MONITORED THE TWO SENSORS TO COMPARE, NOTING THEY SHOULD STAY WITHIN ABOUT 10 DEGREES OF EACH OTHER ONCE AT OPERATING TEMPERATURE WHICH THEY DID ON A TEST DRIVE UP PROVO CANYON. TECHNICIAN WAS INFORMED THE PROBLEM HAPPENED WHEN TOWING A TRAILER AND AGAIN TEST DROVE THE VEHICLE TO MONITOR TEMPERATURES, THIS TIME TAKING A WINDING ROAD WITH A STEEP GRADE TO SIMULATE A LOAD. THIS TIME TECHNICIAN NOTED THE ENGINE OIL TEMPERATURE GOT AS HIGH AS 244 DEGREES WHILE THE ENGINE COOLANT TEMPERATURE READ 217 DEGREES. TECHNICIAN CYCLED THE KEY AT THE PEAK TEMPERATURE AS PER DIAGNOSIS TO SEE IF THE TEMPERATURE BEGAN TO READ LOWER AND IT STAYED THE SAME AFTER CYCLING THE KEY. TECHNICIAN NOTED THIS IS AN INDICATION THE ENGINE OIL COOLER IS RESTRICTED LIMITING THE ABILITY TO COOL THE ENGINE OIL. TECHNICIAN NOTED WHERE IT ONLY SEEMS TO HAPPEN UNDER LOAD IT MAY ONLY BE PARTIALLY PLUGGED. TECHNICIAN RECOMMENDS REMOVE ENGINE OIL COOLER TO FURTHER INSPECT AND REPLACE.	TYLER SPANGLER	$2,195.74
2020-09-25	TECHNICIAN NOTES, UPON DISASSEMBLY WE FOUND THERE TO BE PLAY IN THE TURBO SHAFT ON BOTH OF THE TURBOS. THE SMALL TURBO HAS SLIGHTLY WORSE PLAY, IF YOU LIFT THE SHAFT AND ROTATE IT, IT WILL CONTACT THE TURBO HOUSING AND STOP IT FROM SPINNING. THE LARGE TURBO HASN'T GOTTEN TO THAT POINT YET. TECHNICIAN RECOMMENDS ADDRESSING BOTH OF THE TURBOS WHILE IT IS DISASSEMBLED DOING THE OIL COOLER. **THE CUSTOMER WOULD LIKE US TO ADDRESS JUST THE SMALL TURBO.** DURING THE REBUILD OF THE TURBO THEY FOUND EXCESSIVE OIL SLUDGE BUILD UP, AND RECOMMEND REPLACING THE OIL SUPPLY LINE AND CLEANING THE FITTING.	TYLER SPANGLER	$768.33
Sub-total			$2,964.07
Shop Supplies			$49.11
Sub-total			$3,013.18
Total			$3,013.18

Payments

Total Payments To Date			$3,013.18
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap