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Start Date	Description	Technician	Amount	Delete?	Decline?
2020-09-17	ALIGNMENT - FRONT END	ADAM EGBERT	$69.99	X	%
2020-09-17	DIESEL - OIL CHANGE DURAMAX PREMIUM SERVICE, SYNTHETIC BLEND OIL USED AND RECOMMENDED SERVICE INTERVAL OF 5,000 MILES.	RUSSELL HUDSON	$89.99	X	%
2020-09-17	TECHNICIAN FOUND BOTH UPPER BALL JOINTS TO BE EXTREMELY LOOSE AND POPPING. PLEASE REPLACE BOTH JOINTS.	RUSSELL HUDSON	$341.06	X	%
2020-09-17	TECHNICIAN FOUND THE AIR BAG WARNING LIGHT ON, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND CODE B0012 AND BEGAN DIAGNOSIS BY REMOVING THE DRIVERS AIR BAG AND CHECKING RESISTANCE, TECHNICIAN NOTED THE MEASURED RESISTANCE WAS .5 OHMS AND SHOULD BE AROUND 2.2 OHMS. TECHNICIAN FURTHERED DIAGNOSIS TO INSPECT CIRCUITS AND FOUND THERE TO BE AN OPEN IN THE WIRING BETWEEN THE AIR BAG CONNECTOR AND THE IN DASH HARNESS THROUGH THE CLOCK SPRING. TECHNICIAN RECOMMENDS INSTALL A NEW CLOCK SPRING ASSEMBLY AND A USED AIR BAG FOR THE STEERING WHEEL.	RUSSELL HUDSON	$662.04	X	%
2020-09-17	TECHNICIAN FOUND THE CHECK ENGINE LIGHT ON WITH CODE P0128 FOR THERMOSTAT NOT REACHING DESIRED TEMPERATURE IN EXPECTED TIME. TECHNICIAN VISUALLY INSPECTED THE COOLING SYSTEM AND VERIFIED THE GAUGE IS OPERATING PROPERLY. TECHNICIAN NOTES THE NEXT STEP IN DIAGNOSIS IS TO REPLACE THE THERMOSTAT SET AND TEST DRIVE TO SEE IF CODE RETURNS. (PLEASE RE USE AS MUCH COOLANT AS POSSIBLE).	RUSSELL HUDSON	$327.35	X	%
2020-09-17	TECHNICIAN FOUND THE CHECK ENGINE LIGHT ON WITH CODES; P0671, P0672, P0673, P0674, P0675, P0676, P0677. TECHNICIAN OHMS CHECKED THE GLOW PLUGS AND FOUND SEVEN OF THE EIGHT TO BE WAY OUT OF SPECIFICATION. TECHNICIAN RECOMMENDS REPLACE ALL EIGHT GLOW PLUGS AND RE CHECK TO VERIFY GLOW PLUG CONTROL MODULE IS OPERATING AS DESIGNED.	RUSSELL HUDSON	$389.42	X	%
2020-09-17	TECHNICIAN FOUND THE FUEL GAUGE TO BE INOPERATIVE AND THE CHECK ENGINE LIGHT ON WITH A CODE P0461. TECHNICIAN TRACED WIRING AS FAR AS ACCESSIBLE AND FOUND SIGNALS TO BE CORRECT ON THE WIRES TO THE SENDER. TECHNICIAN RECOMMENDS REMOVE THE FUEL TANK TO FURTHER INSPECT AND LIKELY REPLACE THE FUEL LEVEL SENSOR. THIS PRICE IS AN ESTIMATE TO REPLACE FUEL LEVEL SENSOR.	RUSSELL HUDSON	$660.76	X	%
2020-09-17	TECHNICIAN FOUND THE LOW COOLANT WARNING MESSAGE ON, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE SENSOR IN RESERVOIR TO BE WITHIN SPECIFIED LIMITS. TECHNICIAN NEXT CHECKED THE SIGNALS TO THE SENSOR AT THE CONNECTOR AND FOUND THE GROUND SIGNAL TO BE CORRECT BUT THE RETURN SIGNAL TO THE HVAC MODULE IS MISSING. TECHNICIAN ACCESSED THE MODULE AND TESTED THE WIRE TO FIND IT OPEN. TECHNICIAN RAN A TEST WIRE TO VERIFY FAULT AND NOTED THE SYSTEM WORKS WITH THE TEST WIRE. TECHNICIAN RECOMMENDS RUN A NEW WIRE FROM THE HVAC CONTROL TO THE COOLANT LEVEL SENSOR.	RUSSELL HUDSON	$193.38	X	%
2020-09-17	TECHNICIAN FOUND THERE TO BE EXCESSIVE PLAY IN THE IDLER AND PITMAN ARMS, PLEASE REPLACE.	RUSSELL HUDSON	$582.94	X	%
Sub-total			$3,316.93
Shop Supplies			$59.11
Sub-total			$3,376.04
Total			$3,376.04

KPI's

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KPI	Target	Actual	Gap