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Start Date	Description	Technician	Amount
2020-10-02	CUSTOMER STATES, ON LIGHT ACCELERATION THE TRANSMISSION FEELS LIKE IT IS HUNTING FOR A GEAR AND THE TRUCK SHAKES. PLEASE CHECK AND ADVISE. TECHNICIAN WENT ON A TEST DRIVE WITH THE CUSTOMER AND FOUND IF YOU TURN THE CHIP TO LEVEL 1 THE ISSUE GOES AWAY. WE SAMPLED THE TRANSMISSION FLUID AND IT LOOKS GOOD. TECHNICIAN BELIEVES THIS IS AN ISSUE RELATED TO THE PROGRAMMING ON THE ECM. TECHNICIAN RECOMMENDS REMOVING THE ECM AND BENCH TESTING IT TO DETERMINE IF THERE IS AN ISSUE. THE ECM CAME BACK NOT ABLE TO COMMUNICATE ON THE BENCH TEST. TECHNICIAN RECOMMENDS REPLACING THE ECM WITH A USED UNIT AND HAVING IT RE-TUNED AS WELL BEFORE RECHECKING FOR FURTHER POSSIBLE ISSUES.	LUKE HARRISON	$800.00
Sub-total			$800.00
Tax ($7.25%)			$58.00
Total			$858.00

Payments

Total Payments To Date			$858.00
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap