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Start Date	Description	Technician	Amount
2020-10-16	CUSTOMER STATES, THE CHECK ENGINE LIGHT IS ON. PLEASE CHECK AND ADVISE. TECHNICIAN FOUND CODES P0401, P0672, P2138, AND P2140 STORED. TECHNICIAN CLEARED THE CODES. CODES P0401 (EGR INSUFFICIENT FLOW DETECTED) AND P0672 (CYLINDER 2 GLOW PLUG CIRCUIT) RETURNED IMIDIATLY. THE EGR SYSTEM IS DELETED SO THE P0401 WILL NEED TO BE TUNED OUT OF THE VEHICLE. AFTER FURTHER DIAGNOSIS THE TECHNICIAN FOUNT THE GLOW PLUG CONTROL MODULE TO BE FUALTY AND WILL NEED TO BE REPLACED. TECHNICIAN RECOMMENDS REPLACING THE MODULE AND TIGHTENING UP THE TERMINALS ON THE CONECTOR THEN RECHECKING THE SYSTEM.	TYLER SPANGLER	$363.40
2020-10-20	TECHNICIAN NOTES, ONE OF THE CODES STORED IS (P0401) FOR INSUFICIENT FLOW ON THE EGR SYSTEM. THE EGR HAS BEEN DELETED FROM THE VEHICLE AND WILL NOT PASS AND EMISSIONS TEST. TECHNICIAN RECOMMENDS USING AN SCT TUNER TO TUNE THE EGR SYSTEM OUT OF THE VEHICLE OR BUY AN EGR AND RETURN IT TO STOCK. THE CUSTOMER WOULD LIKE US TO TUNE IT OUT OF THE VEHICLE.	TYLER SPANGLER	$599.00
Sub-total			$962.40
Shop Supplies			$49.11
Sub-total			$1,011.51
FUEL			$35.00
Total			$1,046.51

Payments

Total Payments To Date			$1,046.51
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap