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Start Date	Description	Technician	Amount
2020-11-04	CUSTOMER STATES, THEY WERE REPLACING THE BATTERY WHEN THEY WENT TO START THE VEHICLE THEY HEARD A LOUD POP AND NOW THE VEHICLE WILL NOT START. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE CHECKED WITH A SCAN TOOL AND FOUND WE WERE UNABLE TO COMMUNICATE WITH THE ENGINE CONTROL MODULE. HOWEVER, WE WERE ABLE TO COMMUNICATE WITH OTHER MODULES USING A SCAN TOOL STORED CODES FOR LOSS OF COMMUNICATION TO THE ECM WERE STORED IN NEARLY ALL OTHER MODULES. WE CHECKED FUSES THAT CONTROL POWER GOING TO THE ECM AND FOUND NO ISSUES. MAIN BATTERY VOLTAGE CONNECTIONS AND MEGA FUSES ALL CHECKED OUT TO BE GOOD. TECHNICIAN PERFORMED DIAGNOSIS ON A LOSS OF COMMUNITCATION BY CONTINUING TO VERIFY BATTERY POWERS AND GROUNDS TO ALL BE PRESENT AT THE ECM HARNESS CONNECTIONS. TECHNICIAN VERIFIED PROPER OHMS READING THROUGH THE OBDII PORT INDICATING THE DATA LINES ARE OPERATING. TECHNICIAN RECOMMENDS REPLACING THE ENGINE CONTROL MODULE AND RECHECKING FOR OTHER POSSIBLE ISSUES. WE WERE UNABLE TO FIND A MODULE WITHIN A REASONABLE AMOUNT OF TIME. CUSTOMER WAS ABLE TO FIND A GM OE MODULE AND SUPPLIED US WITH THE PART.	LUKE HARRISON	$214.56
2020-12-02	ECM INITIAL REFLASH ESTABLISHED COMMUNICATION WITH THE ECM, ADDITIONAL PROGRAMMING WAS PERFORMED THROUGH EFI LIVE TUNING TO ACCOUNT FOR PERFORMANCE MODIFICATIONS. TECHNICIAN NOTED THE VEHICLE STILL WOULD NOT CRANK, BUT COMMUNICATION IS NOW ESTABLISHED WITH ALL MODULES. TECHNICIAN NOTED THE THEFT SYSTEM REQUIRED FURTHER CONFIGURATION THAT CAN ONLY BE DONE THROUGH GM SOFTWARE. PLEASE SUBLET FURTHER CONFIGURATION. TECHNICIAN NOTED UPON COMPLETION OF DESCRIBED PROGRAMMING THE VEHICLE NOW STARTS AND RUNS AND IS READY FOR TEST DRIVE.	LUKE HARRISON	$250.00
2020-11-10	EFI LIVE - CHEVROLET/GMC DURAMAX 2011-2016 SINGLE STAGE TUNE	LUKE HARRISON	$625.00
Discount			-50.000.00
Sub-total			$1,039.56
Shop Supplies			$49.11
Sub-total			$1,088.67
Tax ($6.92%)			$75.37
TOW CHARGE			$60.00
Total			$1,224.04
Total Discount			$50.00

Payments

Total Payments To Date			$1,224.04
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap