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Start Date	Description	Technician	Amount
2020-11-17	CUSTOMER BELIEVES THE TRANSMISSION IS STARTING OUT IN SECOND GEAR. PLEASE CHECK AND ADVISE. TECH DUPLICATED CONCERN. TECH FOUND CODE P0973 OVERDRIVE SOLENOID CIRCUIT OPEN CODE. TECH WENT THROUGH DIAGNOSTICS FOR THIS CODE AND FOUND THE OVERDRIVE SOLENOID TO BE OPEN. IT IS REQUIRED TO PULL VALVE BODY TO SERVICE THE INTERNAL HARNESS/OVERDRIVE SOLENOID AS AN ASSEMBLY. TECH RE-USED ALL FLUID BUT IT WAS NECESSARY TO ADD 1/2 A QUART OF TRANSMISSION FLUID TO TOP TRANSMISSION OFF. TECH CLEARED CODES AND TEST DROVE AFTER REPAIR AND NOW TRANSMISSION IS OPERATING AS DESIGNED. TECH FOUND FRONT U-JOINTS ON FRONT AXLE LOOSE AND THERE IS MULTIPLE ENGINE CODES STILL KEEPING CHECK ENGINE LIGHT ON. CUSTOMER WILL NEED TO BRING BACK FOR FURTHER DIAGNOSIS OR REPAIRS IF CUSTOMER WOULD LIKE IT TO BE ADDRESSED.	LUKE HARRISON	$258.67
Discount (10.00%)			-25.8670.00
Sub-total			$232.80
Shop Supplies			$15.13
Sub-total			$247.93
Tax ($6.53%)			$16.88
Total			$264.81
Total Discount			$25.87

Payments

Total Payments To Date			$264.81
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap