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Start Date	Description	Technician	Amount
2020-12-16	BG - OIL CHANGE - BETTER (INCLUDES BG SYNTHETIC ADDITIVE) RECOMMENDED SERVICE INTERVAL IS 5,000 MILES. PRICE DISPLAYED IS UP TO 5 QUARTS.	ASHTON ORR	$59.99
2020-12-16	COURTESY INSPECTION (FREE)	ASHTON ORR	$0.00
2020-12-16	CUSTOMER STATES, THE CHECK ENGINE LIGHT IS ON. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, THE CODE STORED IS A P0430 FOR CATALYST SYSTEM LOW EFFICIENCY BANK 2. TECHNICIAN MONITORED THE BANK 2 CATALYTIC CONVERTER AND FOUND THE POST CATALYTIC CONVERTER READINGS WERE READING ALL OVER. TECHNICIAN RECOMMENDS REPLACING THE BANK 2 CATALYTIC CONVRERTER AND RECHECKING TO SEE IF ANY OTHER CODES COME UP. **THE CUSTOMER HAS BEEN INFORMED AND HAS DECLINED REPAIRS AT THIS TIME.**	ASHTON ORR	$0.00
Sub-total			$59.99
Shop Supplies			$3.90
Sub-total			$63.89
Tax ($7.25%)			$4.35
Total			$68.24

Payments

Total Payments To Date			$68.24
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap