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Start Date	Description	Technician	Amount
2020-12-22	A. CUSTOMER STATES, UNDER LOW RPM THE POWER STEERING GOES OUT AND THE BRAKES ARE SPONGY. PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND WAS ABLE TO DUPLICATE THE CONCERN NOTING THE ASSIST WOULD GET BETTER WITH INCREASED ENGINE RPMS. TECHNICIAN RECOMMENDS REPLACE THE POWER STEERING PUMP AND FLUSH THE SYSTEM. SPECIAL NOTE; OE PUMP IS RECOMMENDED ON THIS APPLICATION DUE TO COMMON FAULTS WITH AFTERMARKET PUMPS. (PLEASE REFER TO SEPERATE LINE ITEM FOR FLUSH DETAILS). Auth# C17693BC. It is for the total of $574 Parts OEM pump $ 384.00 labor 2.0 X $95 = $190.00	AUSTIN EASTMAN	$607.55
2020-12-28	B. BG - FLUSH - POWER STEERING	AUSTIN EASTMAN	$109.99
2020-12-30	BG - FLUSH - BRAKE	AUSTIN EASTMAN	$84.99
2020-12-29	COURTESY INSPECTION (FREE) TECHNICIAN NOTES; GAUGE INDICATES OIL CHANGE IS DUE, BRAKE FLUID IS DUE FOR SERVICE.	AUSTIN EASTMAN	$0.00
Sub-total			$802.52
Shop Supplies			$49.11
Sub-total			$851.63
Tax ($7.25%)			$58.18
Total			$909.81

Payments

Total Payments To Date			$909.81
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap