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Start Date	Description	Technician	Amount
2021-01-05	CUSTOMER STATES THEY WERE DRIVING DOWN THE FREEWAY WHEN THE VEHICLE STARTED MAKING A LOUD NOISE AND IT HALTED TO A STOP, CUSTOMER STATES ITS NOW DIFFICULT TO GET INTO ANY GEAR, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THERE TO BE METAL IN THE TRANSMISSION FLUID, THE PROPER FLUID LEVEL IS STILL CORRECT INCLUDING THE ADDITIONAL QUART OVER FULL. TECHNICIAN NOTED IT IS BADLY BINDING IN THE TRANSMISSION AND IT WILL NOT DRIVE. TECHNICIAN NOTED THIS TRANSMISSION WAS RECENTLY REPLACED THROUGH IDAHO TRANSMISSION AND CARRIES A WARRANTY. IDAHO TRANSMISSION WAS CONTACTED AND HAS APPROVED FOR THE TRANSMISSION TO BE REMOVED AND REPLACED WITH A NEW UNIT. LABOR IS BEING PAYED OUT AT $65 AN HOUR.	AUSTIN EASTMAN	$605.70
2021-01-25	TECHNICIAN NOTED UPON COMPLETION OF REPAIRS THE TRUCK WOULD NOT STEER TO THE RIGHT. TECHNICIAN NOTED THE STEERING SHOCK WAS DAMAGED DURING THE TOWING AND/OR FORKLIFTING PROCESS. PLEASE REPLACE THE STEERING SHOCK.	AUSTIN EASTMAN	$0.00
Sub-total			$605.70
TOW THROUGH MATTS TOWING FROM SPRINGVILLE			$120.00
Total			$725.70

Payments

Total Payments To Date			$725.70
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap