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Start Date	Description	Technician	Amount	Delete?	Decline?
2021-02-02	A. ENGINE - 2011-2016 LML DIESEL CHEVROLET GMC LONG BLOCK ENGINE REPLACEMENT WITH HARDENED HEAD STUDS. THIS REPAIR WILL INCLUDE TESTING OF THE FUEL INJECTORS AND TURBOCHARGER (ADDITIONAL COSTS WILL APPLY TO REPLACE ITEMS THAT FAIL) . THIS IS A BEST ESTIMATE AND CAN VARY DEPENDING UPON THE EXTENT OF DAMAGE FOUND ONCE DIS ASSEMBLED. THIS REPAIR ALSO REQUIRES A USEABLE CORE TO RETURN, OTHERWISE ADDITIONAL CORE CHARGES MAY APPLY. THIS REPAIR WILL CARRY A 2 YEAR UNLIMITED MILEAGE WARRANTY ON PARTS AND LABOR VALID NATIONWIDE AT PARTICIPATING REPAIR FACILITIES.	LUKE HARRISON	$15,699.99	X	%
2021-02-02	B. ENGINE - ****SPECIAL INSTRUCTION FOR NEW ENGINE REPLACEMENT, ENGINE OIL AND FILTER MUST BE REPLACED AT THE FIRST 1,000 MILES (LUBE STICKER HAS BEEN SET ACCORDINGLY). FOLLOWING THE FIRST SERVICE, REGULAR INTERVALS ARE REQUIRED. CUSTOMER IS ALSO REQUIRED TO BRING THE VEHICLE BACK IN AT THE FIRST 1,000 MILES FOR AN ENGINE RE CHECK TO VERIFY BREAK IN AND OVERALL CONDITION.******	LUKE HARRISON	$0.00	X	%
Sub-total			$15,699.99
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$15,817.36
Tax ($7.25%)			$1,138.25
Total			$16,955.61

KPI's

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KPI	Target	Actual	Gap