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Start Date	Description	Technician	Amount
2021-02-02	A. CUSTOMER STATES THE BRAKES ARE SQUEALING, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE FRONT BRAKE PADS TO BE LOW AT 2/32". TECHNICIAN RECOMMENDS REPLACE THE FRONT BRAKE PADS, CHECK AND LUBE CALIPERS AND SLIDERS. WARRANTY COMPANY HAS AGREED TO COVER $135 TOWARDS THIS REPAIR.	AUSTIN EASTMAN	$145.40
2021-02-02	B. CUSTOMER STATES THERE IS A PULSATION WHILE BRAKING, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE PULSATION TO BE COMING FROM THE REAR BRAKE ROTORS. TECHNICIAN FURTHER NOTED THE BRAKE PADS AND ROTORS ARE MAKING POOR CONTACT AND THE ROTORS ARE DAMAGED FROM RUST AND HARD USE. PLEASE REPLACE THE REAR BRAKE PADS AND ROTORS.	AUSTIN EASTMAN	$310.57
2021-02-02	C. CUSTOMER STATES THERE IS A GRINDING WHILE DRIVING, IT SEEMS TO CHANGE WHEN TURNING, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THERE TO BE A GRINDING TO BE COMING FROM THE RIGHT REAR WHEEL BEARING ASSEMBLY. TECHNICIAN RECOMMENDS REPLACE THE RIGHT REAR WHEEL HUB AND BEARING ASSEMBLY. WARRANTY HAS AUTHORIZED TO PAY FOR $210 OF THIS REPAIR.	AUSTIN EASTMAN	$245.82
2021-02-02	D. CUSTOMER STATES THE FRONT END FEELS LOOSE AND THE VEHICLE WANDERS, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND BOTH FRONT INNER TIE ROD ENDS TO HAVE EXCESSIVE PLAY. PLEASE REPLACE TIE RODS AND SEND OUT FOR ALIGNMENT. PLEASE REFER TO SEPERATE LINE ITEM FOR ALIGNMENT DETAILS. WARRANTY HAS AGREED TO COVER A TOTAL OF $160 OF THIS REPAIR. UPON REMOVAL OF THE INNER TIE ROD ENDS TECHNICIAN NOTED THE INNER TIE RODS ARE SWIZED TO THE OUTER TIE RODS AND WE ARE UNABLE TO SEPERATE THE TWO. TECHNICIAN RECOMMENDS REPLACE THE OUTER TIE RODS IN ORDER TO COMPLETE REPAIRS.	AUSTIN EASTMAN	$266.76
2021-02-02	E. ALIGNMENT - FRONT END WARRANTY HAS AGREED TO COVER THE ALIGNMENT IN FULL.		$74.99
2021-02-02	F. CUSTOMER STATES THERE IS A KNOCK OR THUMP TYPE NOISE WHEN ACCELERATING FROM A STOP, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE FRONT AND REAR ENGINE MOUNTS TO BE TORN. TECHNICIAN RECOMMENDS REPLACE BOTH MOUNTS AND RE CHECK. WARRANTY HAS AGREED TO COVER A TOTAL OF $195 TOWARDS THIS REPAIR.	AUSTIN EASTMAN	$233.22
2021-02-02	G. CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND CODES P2008. TECHNICIAN CHECKED AND NOTED THIS CODES IS COMMON FOR A POOR GROUND CONNECTION LOCATED NEAR THE RIGHT HEAD LIGHT. TECHNICIAN NOTED THE FIRST STEP IN DIAGNOSIS FOR THE CODE IS TO CLEAN AND REPAIR GROUND CONNECTION. PLEASE REMOVE GROUND, CLEAN, EXTEND WIRING AS RECOMMENDED, AND RE INSTALL PROPERLY. CLEAR CODES AND TEST DRIVE TO SEE IF SYMPTOMS RETURN.	RUSSELL HUDSON	$50.00
2021-02-03	H. CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND CODE P2017. TECHNICIAN NOTED THE CODE IS FOR A FAULT IN THE INTAKE MANIFOLD RUNNER CONTROL. TECHNICIAN VISUALLY INSPECTED AND NOTED THERE IS NO ACCESS TO INSPECT THE INTAKE RUNNER SYSTEM WITHOUT REMOVING THE INTAKE ASSEMBLY. TECHNICIAN ALSO NOTED THE INTAKE MANIFOLD RUNNER SYSTEM IS EXTREMELY COMMON FOR FAILURE DUE TO CARBON AND SLUDGE BUILD UP. TECHNICIAN RECOMMENDS REMOVE THE INTAKE MANIFOLD TO FURTHER INSPECT WITH INTENT TO REPLACE THE INTAKE MANIFOLD ASSEMBLY THAT INCLUDES MANIFOLD RUNNER PARTS. WARRANTY COMPANY HAS AGREED TO COVER A TOTAL OF $540 TOWARDS THIS REPAIR.	AUSTIN EASTMAN	$682.00
2021-02-02	I. CUSTOMER STATES THERE IS OIL LEAKING ON THEIR DRIVE WAY, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE ENGINE OIL PAN TO BE LEAKING BADLY. TECHNICIAN NOTED THERE IS POTENTIAL FOR OTHER NEARBY COMPONENTS AND/OR GASKETS TO BE LEAKING BUT RECOMMENDS RE SEAL THE ENGINE OIL PAN FIRST AND RE CHECK. (AN OIL CHANGE IS REQUIRED IN ADDITION TO THIS REPAIR). WARRANTY COMPANY HAS AGREED TO COVER A TOTAL OF $276.57 TOWARDS THIS REPAIR. TECHNICIAN NOTED UPON REMOVAL OF THE ENGINE OIL PAN THE IT WAS NOTED THE ENGINE OIL PAN SEALING SURFACE IS DEFORMED AND IS LIKELY WHY THE PAN WAS LEAKING IN THE FIRST PLACE. TECHNICIAN RECOMMENDS REPLACE ENGINE OIL PAN TO ENSURE QUALITY REPAIR.	AUSTIN EASTMAN	$297.81
2021-02-12	J. UPON SENDING OUT FOR ALIGNMENT TECHNICIAN WAS INFORMED THE LEFT MEASUREMENTS WERE TOO FAR OUT OF RANGE TO ADJUST. UPON FURTHER INSPECTION TECHNICIAN NOTED THE LEFT LOWER CONTROL ARM IS BENT. TECHNICIAN RECOMMENDS REPLACE THE LEFT FRONT LOWER CONTROL ARM AND RE CHECK ALIGNMENT.	AUSTIN EASTMAN	$232.89
2021-02-02	K. COURTESY INSPECTION (FREE) TECHNICIAN NOTES; WINDSHIELD IS CRACKED, BOTH FRONT INNER TIE RODS HAVE EXCESSIVE PLAY, RIGHT REAR WHEEL BEARING IS GRINDING, FRONT STRUTS ARE SQUEAKING WHEN HITTING BUMPS, ENGINE OIL IS DUE FOR SERVICE, FRONT BRAKE PADS ARE AT 2/32", REAR BRAKE PADS ARE AT 5/32" BUT ARE DAMAGED, REAR BRAKE ROTORS ARE DAMAGED, ENGINE OIL PAN IS LEAKING, FRONT ENGINE TIMING COVER IS SEEPING, FRONT ENGINE MOUNT IS TORN, CHECK ENGINE LIGHT IS ON.	DANIEL WALDRON	$0.00
Sub-total			$2,539.46
Shop Supplies			$49.11
Sub-total			$2,588.57
Tax ($7.25%)			$184.11
Total			$2,772.68

Payments

Total Payments To Date			$2,772.68
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap