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Start Date	Description	Technician	Amount
2021-02-19	BG - OIL CHANGE - GOOD - RECOMMENDED SERVICE INTERVAL IS 3,000 MILES. PRICE DISPLAYED IS UP TO 6 QUARTS	JONI WALKER	$49.99
2021-02-12	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THE OIL CHANGE IS DUE ACCORDING TO THE STICKER, THE TIRES ARE WEARING ON THE OUTER EDGES AND ARE DUE FOR A ROTATE, THE BRAKE FLUID IS SLIGHLY GREEN, THE TRANSFER CASE FLUID IS DARK AND DUE FOR SERVICE, THE FRONT AND REAR DIFFERENTIALS ARE SLIGHTLY DARK, THE STEERING RACK IS WET BUT NOT DRIPPING, THERE IS AN OIL COOLER LINE THAT HAS A DRIPPING LEAK, THE REAR DIFFERENTIAL IS VERY WET, AND THE FRONT AND REAR BRAKE PADS ARE AT 4/32".	DANIEL WALDRON	$0.00
2021-02-12	CUSTOMER STATES, THE ENGINE RUNS ROUGH AND GETS WORSE AS THE VEHICLE WARMS UP. ANOTHER SHOP TOLD THEM THEY NEEDED AN ENGINE. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE CHECKED THE OIL LEVEL AND FOUND IT WAS TO LOW TO SHOW ON THE DIP STICK. TECHNICIAN RECOMMENDS TOPPING OFF THE OIL OR CHANGING IT BEFORE CONTINUING DIAGNOSIS. THE CUSOMER WOULD LIKE US TO DO AN OIL CHANGE ON IT. AFTER CHANGING THE OIL, TECHNICIAN CUT OPEN THE OIL FILTER AND FOUND IT TO BE FULL OF METAL. TECHNICIAN RECOMMENDS REPLACING THE ENGINE AT THIS POINT.	RUSSELL HUDSON	$0.00
Sub-total			$49.99
Hazardous Materials Disposal			$2.75
Shop Supplies			$3.25
Sub-total			$55.99
Tax ($7.24%)			$3.62
Total			$59.61

Payments

Total Payments To Date			$59.61
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap