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Start Date	Description	Technician	Amount
2021-02-16	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THE BRAKE FLUID IS GETTING DIRTY AND IS DUE FOR SERVICE, THE POWER STEERING FLUID IS SLIGHLY DARK, THE SERPENTINE BELT HAS CRACKING IN THE RIBS, BOTH INNER TIE RODS HAVE EXCESSIVE MOVEMENT, THE LEFT LOWER BALL JOINT HAS EXCESSIVE MOVEMENT, THE FRONT BRAKE PADS ARE AT 2/32", AND THE REAR BRAKE PADS ARE AT 4/32".	DANIEL WALDRON	$0.00
2021-02-16	CUSTOMER STATES, THERE IS A THUMPING NOISE COMING FROM THE DASH MAINLY WHEN YOU START THE VEHICLE AFTER IT HAS SAT. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE FOUND IT WILL MAKE THE NOISE AFTER IT HAS SAT FOR AWHILE. WE WERE ALSO ABLE TO GET IT TO MAKE THE NOISE WHEN SWITCH TO AND FROM THE DEFROST SETTING ON THE VENTS. TECHNICIAN DISASSEMBLED TO THE DEFROST ACTUATOR AND WAS ABLE TO FEEL THE THUMPING COMING FROM THE ACTUATOR WHEN IT ACTS UP. TECHNICIAN RECOMMENDS REPLACING THE ACTUATOR AND RECHECKING IF THE NOISE RETURNS. AFTER REPLACING THE NOISE HAS NOT RETURNED.	DANIEL WALDRON	$136.30
Sub-total			$136.30
Shop Supplies			$886
Sub-total			$145.16
Tax ($7.25%)			$9.88
Total			$155.04

Payments

Total Payments To Date			$155.04
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap