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Start Date	Description	Technician	Amount
2021-02-23	A. CUSTOMER STATES THE TAIL LIGHTS ARE INOPERATIVE, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND PROPER SIGNALS RIGHT TO EACH OF THE TAIL LIGHTS, TECHNICIAN VERIFIED CONNECTORS ARE GOOD. TECHNICIAN NOTED THE PROBLEM IS INSIDE THE CIRCUITS OF THE TAIL LIGHTS INTERNAL WIRING. TECHNICNOTES SOMETIMES THIS CAN BE REPAIRED WITHOUT REPLACING TAIL LAMPS. CUSTOMER HAS BEEN INFORMED AND WOULD LIKE US TO ATTEMPT TO REPAIR THE INTERNAL CIRCUITS. 1ST SECURED ADMINISTRATORS IS COVERING $190 OF THIS REPAIR.	RUSSELL HUDSON	$190.00
2021-02-23	CUSTOMER STATES THE DRIVERS SIDE MIRROR DOES NOT ADJUST TO THE INWARD MOTION, AND THE PASSENGER SIDE MIRROR DOES NOT ADJUST TO THE OUTWARD POSITION. CUSTOMER ALSO STATES THE WINDOW LOCK FUNCTION IS INOPERATIVE, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND NOTED THERE ARE ALSO LIGHTS INOPERATIVE ON THE SWITCH. TECHNICIAN NOTED THE REAL COMMON DENOMINATOR FOR THESE ISSUES IS THE SWITCH ITSELF. TECHNICIAN RECOMMENDS BEGIN BY REPLACING THE SWITCH AND RE CHECKING. 1ST SECURED ADMINISTRATORS IS COVERING $110.83 TOWARDS THIS REPAIR.	DANIEL WALDRON	$110.83
2021-02-23	CUSTOMER STATES THE REAR WINDOW WIPER SOUNDS TERRIBLE AND DOES NOT WIPE THE REAR WINDOW, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE NOISE TO BE COMING INTERNALLY FROM THE WINDOW MOTOR, AND THE WIPER ARM IS SEIZED, KEEPING THE WIPER OFF THE GLASS. TECHNICIAN RECOMMENDS REPLACE THE WIPER MOTOR ASSEMBLY AND ARM. 1ST SECURED ADMINISTRATORS IS COVERING $271.54 OF THIS REPAIR.	DANIEL WALDRON	$271.54
Sub-total			$572.37
Shop Supplies			$37.20
Sub-total			$609.57
Total			$609.57

Payments

Total Payments To Date			$609.57
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap