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Start Date	Description	Technician	Amount	Delete?	Decline?
2021-03-08	CUSTOMER STATES, THE VEHICLE HAS A KNOCKING NOISE WHILE RUNNING. PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE NOISE TO BE COMING FROM THE PASSENGER SIDE VALVE COVER AREA FROM CYLINDER #6. TECHNICIAN REMOVED VALVE COVER TO INSPECT AND FOUND THERE TO BE EXCESSIVE PLAY IN THE ROCKER FOR THE EXHAUST VALVE ON CYLINDER #6. TECHNICIAN NOTED THIS ENGINE HAS AN ACTIVE OIL MANAGEMENT SYSTEM TO TURN CYLINDERS ON AND OFF. TECHNICIAN NOTED IT IS LIKELY A FAILURE IN THE ACTIVE LIFTER. TECHNICIAN RECOMMENDS REMOVE THE CYLINDER HEADS TO FURTHER INSPECT COMPONENTS THAT COULD HAVE BEEN EFFECTED, INCLUDING THE CAMSHAFT. IF NO FURTHER DAMAGE IS FOUND IT IS RECOMMENDED TO REPLACE ALL ACTIVE AND NONACTIVE LIFTERS, REPLACE THE VALVE LIFTER OIL MANIFOLD, REPLACE NECESSARY GASKETS AND TUNE UP PARTS.		$3,495.43	X	%
Sub-total			$3,495.43
Shop Supplies			$59.11
Sub-total			$3,554.54
Total			$3,554.54

KPI's

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KPI	Target	Actual	Gap