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Start Date	Description	Technician	Amount	Delete?	Decline?
2021-03-10	AIR FILTER REPLACEMENT (APPLIES TO MOST VEHICLES)	JONI WALKER	$24.99	X	%
2021-03-10	BG - OIL CHANGE - BETTER (INCLUDES BG SYNTHETIC ADDITIVE) RECOMMENDED SERVICE INTERVAL IS 5,000 MILES. PRICE DISPLAYED IS UP TO 5 QUARTS.	JONI WALKER	$59.99	X	%
2021-03-10	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THERE IS A FLUID SEEP WHERE THE TRANSFER CASE MEETS THE TRANSMISSION, THE AIR FITLER IS DIRTY, THE FRONT AND REAR BRAKE PADS ARE AT 5/32", AND THE FUEL FILTER IS DUE BY THE MILES.	JONI WALKER	$0.00	X	%
2021-03-10	TIRES - ROTATE AND BALANCE	JONI WALKER	$39.99	X	%
Discount (100.00%)			-39.9920.00
Sub-total			$84.98
Shop Supplies			$3.40
Sub-total			$88.38
Tax ($4.93%)			$6.16
Total			$94.54
Total Discount			$39.99

KPI's

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KPI	Target	Actual	Gap