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Start Date	Description	Technician	Amount
2021-06-08	CUSTOMER STATES THERE IS A GRINDING NOISE IN THE FRONT END WHEN DRIVING MOSTLY IF THE AMBIENT TEMPERATURE IS HIGH, PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND WAS ABLE TO DUPLICATE THE CONCERN, TECHNICIAN RETURNED TO THE SHOP TO ATTEMPT TO DUPLICATE ON A LIFT. TECHNICIAN NOTED THE NOISE WOULD NOT DUPLICATE ON THE LIFT WHILE DRIVING. TECHNICIAN NOTED IT IS A 2 WHEEL DRIVE VERSION AND THE FRONT TIRES DO NOT TURN IN THE AIR. TECHNICIAN SPUN THE TIRES BY HAND AND NOTED A SUBTLE POP COMING FROM THE LEFT FRONT WHEEL BEARING THAT IS NOT PRESENT ON THE RIGHT FRONT. TECHNICIAN RECOMMENDS REPLACE THE BEARING ASSEMBLY AND RE CHECK. TECHNICIAN RE CHECKED TO FIND THE NOISE AGAIN RETURNED AFTER ABOUT 10 MILES OF DRIVING. TECHNICIAN RETURNED TO THE BAY TO FURTHER DIAGNOSE AND NOTED THE NOISE TO BE PRESENT IN BAY WHEN ONLY THE REAR TIRES WERE LIFTED BUT WOULD NOT DUPLICATE WITH ALL FOUR OFF THE GROUND. TECHNICIAN PINPOINTED THE NOISE TO LIKELY BE IN THE DRIVESHAFT AREA, UPON CLOSER INSPECTION TO THE CARRIER/SUPPORT BEARING IT WAS FOUND TO HAVE A BADLY TORN BUSHING AND THE DRIVE SHAFT IS BEING ALLOWED TO RUB ON A CLOSE BY HEAT SHIELD. THE BEARING IS VERY DIFFICULT TO ACCESS WITHOUT REMOVING THE EXHAUST SYSTEM. CUSTOMER HAS BEEN INFORMED THE VEHICLE WILL NEED THE DRIVESHAFT REPLACED TO CORRECT THE BROKEN CARRIER/SUPPORT BUSHING.	RUSSELL HUDSON	$271.95
Sub-total			$271.95
Shop Supplies			$10.88
Sub-total			$282.83
Tax ($7.25%)			$19.72
Total			$302.55

Payments

Total Payments To Date			$302.55
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap