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Start Date	Description	Technician	Amount
2021-06-17	CLEANABLE AIR FILTER REPLACEMENT	AUSTIN KALLUNKI	$65.00
2021-06-16	COURTESY INSPECTION (FREE)	JONI WALKER	$0.00
2021-06-16	CUSTOMER STATES, RANDOMLY THE STARTER WILL MAKE A BUZZING NOISE WHEN THEY GO TO START THE VEHICLE. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE HAVEN'T BEEN ABLE TO DUPLICATE THE CONCERN. TECHNICIAN RECOMMENDS REMOVING THE STARTER MOTOR AND INSPECTING THE FLY WHEEL FOR DAMAGED OR BROKEN TEETH. UPON REMOVAL OF THE STARTER WE FOUND THE FLY WHEEL TO HAVE MULTIPUL DAMAGED TEETH. TECHNICIAN BELIEVES THE STARTER ISN'T EXTENDING ALL THE WAY AND MAY HAVE CAUSED DAMAGE TO THE FLY WHEEL SINCE IT WASN'T ABLE TO GRAB ON THE FLY WHEEL ALL THE WAY. TECHNICIAN RECOMMENDS REPLACING THE STARTER AS THE MOST LIKELY CAUSE, BUT WE MAY STILL HAVE AN ISSUE WITH THE FLY WHEEL HAVING DAMAGED TEETH IF THE NEW STARTER ISN'T ABLE TO GRAB THE DAMAGED TEETH PROPERLY.	TYLER FARNSWORTH	$566.75
2021-06-16	CUSTOMER STATES, THE STEERING WHEEL SHAKES WHILE BRAKING. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE TEST DROVE THE VEHICLE AND FOUND THE FRONT BRAKE ROTORS ARE WARPED. HOWEVER IT IS SO BAD WE CAN'T TELL IF THE REAR BRAKE ROTORS ARE ALSO WARPED. TECHNICIAN ALSO FOUND THE RIGHT SIDE BRAKE PADS ARE AT 1/32" AND THE PASSENGER SIDE IS AT 6/32". TECHNICAIN RECOMMENDS REPLACING THE FRONT BRAKE PADS AND ROTORS AS WELL AS THE RIGHT SIDE BRAKE CALIPER BEFORE RECHECKING FOR OTHER POSSIBLE ISSUES.	TYLER FARNSWORTH	$481.37
2021-06-16	DIESEL - OIL CHANGE DURAMAX AND CUMMINS PREMIUM WITH BG DOC ADDITIVE OIL CHANGE SERVICE, SYNTHETIC BLEND OIL USED AND RECOMMENDED SERVICE INTERVAL OF 7,500 MILES. BG ENGINE COVERAGE ODOMETER OF FIRST SERVICE 0-50,000 MILES UP TO $4,000. 50,001 TO 100,000 MILES UP TO $2,000. MUST MAINTAIN EVERY 7,500 MILES TO REMAIN QUALIFIED.	JONI WALKER	$134.99
2021-06-17	LIGHT BULB REPLACEMENT (H11 HEADLIGHT) - LEFT FRONT HEADLIGHT BULB.	TYLER FARNSWORTH	$24.59
2021-06-16	TECHNICIAN NOTES, THE LEFT UPPER BALL JOINT AND THE RIGHT LOWER BALL JOINT HAVE EXCESSIVE MOVEMENT AND SHOULD BE REPLACED. TECHNICIAN RECOMMENDS REPLACING THE LEFT UPPER BALL JOINT AS WELL AS THE RIGHT UPPER AND LOWER BALL JOINT. (WE HAVE PREVIOUSLY REPLACED THE LEFT LOWER BALL JOINT WITH A MOOG BALL JOINT)	TYLER FARNSWORTH	$866.08
2021-06-17	TIRES - ROTATE AND CHECK TIRE PRESSURES	TYLER FARNSWORTH	$29.99
Discount (100.00%)			-29.9920.00
Sub-total			$2,138.77
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$2,256.14
Tax ($7.15%)			$155.06
Total			$2,411.20
Total Discount			$29.99

Payments

Total Payments To Date			$2,411.20
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap