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Start Date	Description	Technician	Amount
2021-06-29	CUSTOMER STATES, THEY CAME TO A STOP AND THE VEHICLE WON'T MOVE NOW. IT FEELS LIKE THE LEFT FRONT TIRE IS LOCKED UP. PLEASE CHECK AND ADVISE. TECHNICAIN NOTES, WE PREVIOUSLY REPLACED THE FRONT BRAKE PADS AND ROTORS. UPON INSPECTION WE FOUND THE CALIPER BOLTS ON THE DRIVERS CALIPER WERE LEFT LOOSE. THAT CALIPER WAS DIGGING INTO THE ROTOR SLIGHTLY AS WELL AS CONTACTING THE WHEEL. THE CALIPER DOESN'T HAVE ANY SIGNIFICANT DAMAGE TO IT, BUT WE WILL NEED TO REPLACE THE ROTOR AS WELL AS THE BRAKE CALIPER BOLTS. PLEASE COVER THIS AT NO COST TO THE CUSTOMER. TECHNICAIN ALSO FOUND THE RIGHT FRONT BRAKE LIGHT HAS A BULGE IN THE RUBBER SECTION AND RECOMMENDS REPLACING. WE WILL COVER THE LABOR TO REPLACE THE LINE IF THE CUSTOMER COVERS FLUID AND THE PART.	RUSSELL HUDSON	$52.16
Sub-total			$52.16
Hazardous Materials Disposal			$1.56
Shop Supplies			$2.09
Sub-total			$55.81
Tax ($7.25%)			$3.78
Total			$59.59

Payments

Total Payments To Date			$59.59
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap