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Start Date	Description	Technician	Amount
2021-06-30	BG - OIL CHANGE - BETTER (INCLUDES BG SYNTHETIC ADDITIVE) RECOMMENDED SERVICE INTERVAL IS 5,000 MILES. PRICE DISPLAYED IS UP TO 5 QUARTS.	JONI WALKER	$59.99
2021-06-30	COURTESY INSPECTION (FREE)	JONI WALKER	$0.00
2021-06-30	CUSTOMER STATES, THE VEHICLE MAKES A SCREECHING NOISE UPON START UP AND IT IS LOSING COOLANT. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE WERE UNABLE TO DUPLICATE THE SCREECHING NOISE. HOWEVER IT IS LIKELY CAUSED BY A SEREPENTINE BELT IN NEED OF ADJUSTMENT. WE DID FIND ON THE COOLANT LEAK THERE WAS COOLANT COMING FROM THE WATER PUMP LOCATED BEHIND THE TIMING COVER. UPON DISASSEMBLY WE VERIFIED THE COOLANT WAS COMING FROM THE WEEP HOLE ON THE WATER PUMP. WE PREVIOUSLY REPLACED THE WATER PUMP AS PART OF THE TIMING BELT KIT. PLEASE REPLACE UNDER WARRANTY AT NO COST TO THE CUSTOMER.	RUSSELL HUDSON	$0.00
2021-06-30	STATE - EMISSIONS TEST (ONLY)*	JONI WALKER	$35.00
2021-06-30	TIRES - ROTATE AND CHECK TIRE PRESSURES	JONI WALKER	$19.99
Discount (100.00%)			-19.9860.00
Sub-total			$94.99
Hazardous Materials Disposal			$2.85
Shop Supplies			$3.80
Sub-total			$101.64
Tax ($544%)			$4.35
Total			$105.99
Total Discount			$19.99

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$105.99
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap