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Start Date	Description	Technician	Amount
2021-08-31	CUSTOMER STATES, WHILE DRIVING WITH THE VEHICLE IN 5TH GEAR WITH THE TORQUE CONVERTER LOCKED UP IF YOU LET OFF THE THROTTLE THEN LIGHTLY REAPPLY THE THROTTLE THE TRANSMISSION HAS A LARGE CLUNK AND THE VEHICLE GOES INTO NEUTRAL. THIS IS THE SAME ISSUE THEY HAD WITH THE VEHICLE PREVIOUSLY, AT THAT TIME WE HAD FOUND FAILURES IN THE TRANSFER CASE. PLEASE CHECK AND ADVISE. - TECHNICIAN NOTES, WE WERE UNABLE TO DUPLICATE THE CONCERN. HOWEVER WE SAMPLED THE TRANSFER CASE FLUID AND FOUND IT WAS DARKER THAT WE WOULD EXPECT FOR THE MILAGE AND THE FLUID ALSO LOOKED SLIGHLY METALIC. TECHNICIAN RECOMMENDS REMOVING THE TRANSFER CASE TO DISASSEMBLE AND INSPECT. UPON DISASSEMBLY TECHNICAIN FOUND THE INPUT BEARING HAS A LARGE AMOUNT OF MOVEMENT THAT WASN'T THERE ON THE PREVIOUS BUILDS. THE ONLY OTHER DAMAGE IS ON THE FRONT CASE HALF WHERE WE HAD PREVIOUSLY SHIMMED IN ORDER TO REUSE THE CASE HALF. TECHNICIAN RECOMMENDS REPLACING THE FRONT CASE HALF THAT INCLUDES THE INPUT BEARING AS WELL AS REPLACING THE REAR CASE HALF WITH A HEAVY DUTY UNIT. SINCE THE UNIT IS JUST OUT OF WARRANTY, WE WILL COVER THE LABOR IF THE CUSTOMER AGREES TO COVER THE PARTS. THE CUSTOMER WOULD LIKE US TO ALSO REPLACE THE NECCIARY PARTS TO MAKE IT THE EQUIVILANT OF A FULL REBUILD SO THE UNIT CARRIES A WARRANTY. PLEASE REPLACE ALL APLICABLE SEALS AND BEARINGS. **THIS REPAIR WILL CARRY A 3 YEAR/36,000 MILE WARRANTY**	DANIEL WALDRON	$1,377.86
Sub-total			$1,377.86
Hazardous Materials Disposal			$41.34
Shop Supplies			$55.11
Sub-total			$1,474.31
Tax ($7.25%)			$99.89
Total			$1,574.20

Payments

Total Payments To Date			$1,574.20
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap