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Start Date	Description	Technician	Amount
2021-09-07	CUSTOMER STATES THE TRUCK WAS RECENTLY PURCHASED AND THE PRIOR OWNER STATED THERE WAS AN ISSUE WITH THE TORQUE CONVERTER. NO FURTHER INFORMATION WAS KNOWN, PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND NOTED THE TORQUE CONVERTER IS PARTIALLY STUCK ON. ALL GEARS SEEM TO BE PRESENT. TECHNICIAN NOTED THE FLUID IS BLACK AND THE PAN NEEDS TO BE REMOVED IN ORDER TO ASSESS INTERNALS. CUSTOMER HAS BEEN INFORMED AND WOULD LIKE TO PROCEED WITH REMOVING THE FLUID PAN, REMOVING THE TRANSMISSION WITH INTENT TO REPLACE THE TORQUE CONVERTER AND PUMP. INSPECT TO DETERMINE IF FURTHER REPAIRS WILL BE NEEDED. UPON DIS ASSEMBLE TECHNICIAN FOUND THE FLUID TO BE VERY BURNT AND METAL PRESENT, TECHNICIAN NOTED THE TORQUE CONVERTER WAS DISCOLORED FROM THE HEAT. CUSTOMER WAS GIVEN THE OPTION TO GO THROUGHT THE REST OF THE TRANSMISSION AT TIME WHILE ITS OUT TO FURTHER INSPECT INTERNALS WHICH ARE STILL UNKNOWN AT THIS POINT. CUSTOMER REQUEST ONLY TO REPLACE THE TORQUE CONVERTER AND FRONT SEAL AS THE DIRECT FAULT COMPONENTS AS WELL AS THE FILTER AND FLUID. THIS REPAIR WILL NOT CARRY ANY TYPE OF WARRANTY OTHER THAN WORKMANSHIP. TECHNICIAN COMPLETED REPAIRS AND NOTED THE ISSUES RELATED TO THE CONVERTER ARE NOW GONE AND THE TRANSMISSION IS OPERATING AS DESIGNED AT THIS TIME.	LUKE HARRISON	$2,587.80
2021-10-05	FLEET RATE EMISSIONS.*	JASMINE HARRISON	$25.00
2021-10-01	PLEASE INSTALL CUSTOMER SUPPLIED PASSENGER SIDE REAR VIEW MIRROR.	CADEN TILTON	$98.17
2021-09-30	PLEASE INSTALL CUSTOMER SUPPLIED PCV SYSTEM.	DANIEL WALDRON	$121.81
Sub-total			$2,832.78
Shop Supplies			$59.11
Sub-total			$2,891.89
FUEL			$120.00
Total			$3,011.89

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$3,011.89
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap