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Start Date	Description	Technician	Amount
2021-09-10	CUSTOMER STATES, THERE IS MESSAGES COMING ON THE DASH SAYING SERVICE 4WD AND SERVICE AXLE LOCKERS. PLEASE CHECK AND ADVISE. - TECHNICIAN NOTES, WE WENT TO CHECK CODES AND FOUND WE WERE UNABLE TO COMMUNICATE WITH THE TRANSFER CASE CONTROL MODULE FOR THE 4WD SYSTEM. TECHNICIAN CHECKED FUSES AND FOUND THE FUSE CONTROLING THAT CIRCUIT WAS SHORTED TO GROUND. TECHNICIAN BYPASSED THE WIRING HARNESS AND RAN A NEW WIRE FROM THE TRANSFER CASE CONTROL MODULE TO THE UNDER HOOD FUSE. AT THAT POINT WE WERE ABLE TO COMMUNICATE WITH THE TRANSFER CASE CONTROL MODULE. HOWEVER THERE WERE TWO CODES STORED IN THE SYSTEM. THE FIRST WAS A P0642 FOR 5V REFERENCE 1 CIRCUIT LOW VOLTAGE. THE SECOND WAS C0396 FOR RANGE ACTUATOR POSITION SENSOR CIRCUIT VOLTAGE. TECHNICIAN RAN A TEMPRARY WIRE FOR THE 5V REFERENCE FROM THE FUSE PANEL TO THE TRANSFER CASE CONTROL MODULE AND THE FIRST CODE WENT AWAY. WE THEN STARTED CHECKING THE FUSES ON THE PASSENGER FLOOR BOARD FOR THE SECOND CODE AND FOUND TWO OTHER BLOWN FUSES FOR THE REVERSE CAMERA AND THE AMBIENT AIR SENSOR. BOTH OF THOSE FUSES WERE ALSO SHORTED TO GROUND. TECHNICIAN WAS INSPECTING THE WIRING FOR THE FUSE PANEL AT THE PASSENGER FLOOR BOARD AND FOUND A SCREW GOING THROUGH THE BODY PANEL INTO THE WIRING HARNESS FROM SOMEONE PUTTING A SCREW IN TO HOLD THE FENDER LINER. TECHNICIAN REMOVED THE SCREWS AND FOUND A TOTAL OF 7 DAMAGED WIRES AS A RESULT. WE REPAIRED THE WIRES AND FOUND THE REVERSE CAMERA IS NOW WORKING, THE AMBIENT AIR TEMPERATURE SENSOR IS NOW WORKING, WE ALSO REMOVED THE TEMPORARY WIRES WE PREVIOUSLY INSTALLED AND HOOKED THEM BACK UP TO THE FACTORY HARNESS TO FIND ALL THE CODES HAVE STAYED AWAY AND WE ARE ABLE TO COMMUNICATE WITH THE TRANSFER CASE CONTROL MODULE WITHOUT FAULT.	RUSSELL HUDSON	$804.03
Sub-total			$804.03
Shop Supplies			$32.16
Sub-total			$836.19
Total			$836.19

Payments

Total Payments To Date			$836.19
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap