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Start Date	Description	Technician	Amount
2021-10-12	CUSTOMER STATES, THEY WERE TOLD BY ANOTHER SHOP THAT THE RIGHT FRONT BRAKE PADS ARE AT 4/32" AND THE OTHERS ARE AT 12/32". WE PREVIOUSLY INSTALLED FRONT AND REAR BRAKE PADS ON THIS VEHICLE (REFERENCE INVOICE# 28022). PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE REMOVED BOTH FRONT TIRES AND FOUND THE LEFT FRONT PADS WERE WEARING NORMAL. HOWEVER THE OUTER PAD ON THE RIGHT FRONT WAS AT 2/32". WE ARE ABLE TO TURN THE WHEEL HUB ON THE LEFT FRONT BY HAND WITHOUT ISSUE, THE RIGHT FRONT IS UNABLE TO TURN BY HAND. TECHNICIAN BELIEVES THE CALIPER MAY BE HANGING UP AND CAUSING THE BRAKE PAD TO WEAR UNEVENLY. IT HAS ALSO CAUSED HEAT MARKS ON THE RIGHT FRONT BRAKE ROTOR AND IS WEARING A LIP INTO THE ROTOR AS WELL. TECHNICIAN RECOMMENDS REPLACING THE BRAKE PADS UNDER WARRANTY AND INSPECTING THE CALIPER. UPON DISASSEMBLY WE FOUND THE BRAKE PADS WERE INSTALLED CORRECTLY AND THE FRONT RIGHT CALIPER SLIDERS ARE MOVING FREELY. TECHNICIAN BELIEVES THE PISTON IS HANGIN UP ON THE CALIPER CAUSING THIS ISSUE. TECHNICIAN RECOMMENDS PROCEEDING WITH REPLACING THE RIGHT FRONT CALIPER AS WELL AS BOTH FRONT ROTORS IN ADDITION TO THE WARRANTY OF THE FRONT BRAKE PADS.	JERRY HAMLING	$522.07
Sub-total			$522.07
Shop Supplies			$20.88
Sub-total			$542.95
Tax ($7.25%)			$37.85
Total			$580.80

Payments

Total Payments To Date			$580.80
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap