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Start Date	Description	Technician	Amount
2021-10-22	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THE OIL CHANGE IS OVERDUE ACCORDING TO THE STICKER, THE OIL WAS SLIGHTLY LOW ON THE DIP STICK, THE COOLANT WAS SLIGHTLY LOW IN THE RESERVOIR, THE TRANSFER CASE TO TRANSISSION IS WET, THE AIR FILTER IS SLIGHTLY DIRTY, THE CABIN AIR FILTER IS DUE BY THE MILES, THE FRONT BRAKE PADS ARE AT 6/32", THE REAR BRAKE PADS ARE AT 4/32", AND THE REAR DIFFERENTIAL MOUNT IS BROKEN.	JONI WALKER	$0.00
2021-10-22	CUSTOMER STATES, VEHICLE HAS A SCREACHING/GRINDING NOISE COMING FROM THE REAR PASSENGER SIDE. PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE REAR DIFFERENTIAL MOUNT WAS COMPLETELY TORN IN TWO PIECES AND COULD BE ALLOWING THE AXLE TO FLEX CAUSING THIS NOISE. TECHNICIAN RECOMMENDS REPLACING THE MOUNT BEFORE RECHECKING FOR OTHER POSSIBLE ISSUES. AFTER REPLACING THE MOUNT THE NOISE WAS STILL PRESENT. WE REMOVED THE REAR TIRES AND WERE ABLE TO INSPECT THE BRAKE PADS MORE CLEARLY AND FOUND THE RIGHT REAR WAS WEARING UNEVENLY AND HAS ONE PART OF THE PAD DOWN TO 1/32" AND CONTACTING THE SQUEALER INDICATOR. TECHNICIAN RECOMMENDS REPLACING THE BRAKE PADS ON THE REAR AT THIS TIME.	CADEN TILTON	$150.60
2021-10-22	REAR BRAKE PAD STANDARD REPLACEMENT, CHECK AND MEASURE ROTORS, CLEAN AND LUBRICATE CALIPERS AND SLIDERS.	JONI WALKER	$149.99
Sub-total			$300.59
Hazardous Materials Disposal			$9.02
Shop Supplies			$12.02
Sub-total			$321.63
Tax ($7.25%)			$21.79
CREDIT CARD PROCESSING FEE (3%)			$10.30
Total			$353.72

Payments

Total Payments To Date			$353.72
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap