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Start Date	Description	Technician	Amount
2021-11-09	CUSTOMER STATES THE ENGINE WILL NOT START WITHOUT ASSISTANCE WITH STARTING FLUID. THE TRUCK BEGAN WITH A HARD COLD START ISSUE. THE DEALERSHIP INDICATED THE ENGINE WAS BAD AND IT WAS REPLACED TO FIND THE SAME ISSUES STILL PRESENT. CUSTOMER INDICATED FOLLOWING THE ENGINE REPLACEMENT THE FOLLOWING PARTS HAVE BEEN REPLACED WITH NEW; ENGINE COMPUTER, HIGH PRESSURE INJECTION PUMP, ALL FUEL LINES, INJECTORS ARE LESS THAN A YEAR OLD, AFTERMARKET LIFT PUMP. CUSTOMER STATES THE LIFT PUMP WAS PRODUCING 28PSI AT FIRST BUT HAS NOW BEEN ADJUSTED TO EXACTLY 15 PSI WHICH IS WITHIN THE SPECIFIED LIMIT, HOWEVER THE STARTING PROBLEM SEEMS TO BE WORSE AT 15 PSI. PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND CODES; P0628, P0243, P0480, P0251, P0483, P2149.P0341. TECHNICIAN CLEARED CODES BEFORE BEGINNING DIAGNOSIS AND FOUND NONE TO HAVE IMMEDIATELY RETURNED. TECHNICIAN RECOMMENDS PROCEED WITH DIAGNOSIS AND REPAIRS AND RE CHECK TO SEE IF ANY OF THESE CODES RETURN. IF ANY OF THESE CODES RETURN AT ANY TIME FURTHER DIAGNOSIS MAY BE REQUIRED AS THEY ARE NOT LIKELY RELATED TO THE STARTING ISSUE AT HAND. TECHNICIAN VERIFIED THE ENGINE INDEED WAS CRANKING WITH A NO START. TECHNICIAN MONITORED HIGH RAIL PRESSURE TO FIND MAX PRESSURE WAS REACHING ABOUT 1400 PSI WHEN CRANKING AND MINIMUM TO START SHOULD REACH ABOUT 4000 PSI. TECHNICIAN VERIFIED LIFT PUMP OPERATION AND PRESSURE IS WITHIN SPECIFIED LIMITS. TECHNICIAN NEXT CHECKED HIGH PRESSURE PUMP RETURN AND FOUND IT TO BE WITHIN SPECIFIED LIMITS. TECHNICIAN NOTED THERE IS A RACE PLUG INSTALLED IN THE RAIL AND ALSO VERIFIED THERE TO BE NO FAULTS WITH THE RAIL PLUG. TECHNICIAN NEXT REMOVED CYLINDER #1 INJECTOR FEED LINE AND INSTALLED RAIL PLUG TO RE CHECK CRANKING PRESSURES. UPON DOING THIS TECHNICIAN OBSERVED FUEL RAIL PRESSURE REACHED 4000 PSI AND THE ENGINE STARTED WITHIN ABOUT 5 SECONDS OF CRANK TIME. TECHNICIAN REMOVED FUEL DELIVERY TUBE TO INSPECT AND NOTED IT TO BE AN AFTERMARKET TUBE, AND ALTHOUGH THE THREADS IN THE CYLINDER HEAD FOR THE RETAINING NUT ARE LIGHTLY DAMAGED, THE TUBE SEEMS TO BE IN PROPER WORKING ORDER, AND APPEARS TO BE PROPERLY SEATED ON THE INJECTOR. TECHNICIAN NOTES THE INECTOR FOR CYLINDER #1 LIKELY HAS HIGH RETURN AND IS CONTRIBUTING TO THE STARTING ISSUE. TECHNICIAN BELIEVES DUE TO THE STILL LONGER THAN NORMAL CRANK THERE IS LIKELY FURTHER ISSUES WITH ANOTHER INJECTOR(S) OR FUEL DELIVERY TUBE. CUSTOMER HAS BEEN INFORMED AND WOULD LIKE TO PROCEED WITH REPLACING THE COMPLETE SET OF INJECTORS TO INSURE LONGEVITY AND TO ELIMINATE POTENTIAL FURTHER INJECTOR TROUBLES. TECHNICIAN NOTES THE REMAINING FUEL DELIVERY TUBES THAT HAVE NOT BEEN INSPECTED WILL BE INSPECTED AND IF THEY ARE IN GOOD CONDITION CAN BE RE INSTALLED FOLLOWING THE PROPER TORQUE PROCEDURE.	JERRY HAMLING	$2,918.48
Sub-total			$2,918.48
Shop Supplies			$59.11
Sub-total			$2,977.59
Tax ($7.25%)			$211.59
Total			$3,189.18

Payments

Total Payments To Date			$3,189.18
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap