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Start Date	Description	Technician	Amount	Delete?	Decline?
2021-11-15	ALIGNMENT - FRONT END		$74.99	X	%
2021-11-15	BG - OIL CHANGE - GOOD - RECOMMENDED SERVICE INTERVAL IS 3,000 MILES. PRICE DISPLAYED IS UP TO 6 QUARTS	DANIEL WALDRON	$49.99	X	%
2021-11-11	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THE WINDSHIELD IS CRACKED, THE OIL CHANGE IS DUE ACCORDING TO THE STICKER, THE TRANSMISSION FLUID IS GETTING DARK, THE BRAKE FLUID IS TURNING GREEN, THE BATTERY IS TESTING SLIGHTLY WEAK, BOTH INNER TIE RODS HAVE SLIGHT MOVEMENT, THE LEFT OUTER TIE ROD HAS SLIGHT MOVEMENT, THE PASSENGER SIDE CV AXLE IS STARTING TO LOOSE GREASE FROM THE OUTER BOOT, THE SWAY BAR END LINKS HAVE WEATEHR CRACKING, THE FRONT BRAKE PADS ARE AT 6/32", THE	CADEN TILTON	$0.00	X	%
2021-11-11	CUSTOMER STATES, THE ENGINE IS MAKING A LOUD NOISE WHILE RUNNING. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE FOUND THERE WAS A NOISE WHILE TURNING THE STEERING WHEEL THAT SOUNDED LIKE A SLIGHT GRIND. WE FOUND THE NOISE TO BE COMING FROM THE STEERING RACK. TECHNICIAN RECOMMENDS REPLACING THE STEERING RACK AND ALIGNING THE FRONT END.	DANIEL WALDRON	$0.00	X	%
2021-11-17	TECHNICAIN NOTES, THE POWER STEERING RETURN LINE IS SEIZED INTO THE STEERING RACK AND WILL NEED TO BE REPLACED IN ADDITION TO THE STEERING RACK.	DANIEL WALDRON	$208.31	X	%
2021-11-18	TECHNICAIN NOTES, THE SWAY BAR LINKS WERE EXTREMELY RUSTED AND WILL NEED TO BE CUT OFF AND REPLACED IN ORDER TO REPLACE THE STEERING RACK. THE SWAY BAR BUSHINGS WE ALSO FOUND TO BE WORN VERY THIN AND SHOULD BE REPLACED AT THIS TIME AS WELL. WE ALSO FOUND THE SWAY BAR END CAPS TO BE RUSTED OFF, WE CAN CLEAN THEM UP AND WELD THEM BACK ON SINCE A NEW SWAY BAR IS NOT CURRENTLY AVAILABLE FOR THE VEHICLE.	DANIEL WALDRON	$158.93	X	%
2021-11-12	TECHNICIAN ALSO RECOMMENDS REPLACING THE POWER STEERING PUMP IN ADDITION TO THE STEERING RACK. DUE TO THE FACT THAT THE PUMP IS LIKELY NOT SENDING THE CORRECT PRESSURE TO THE STEERING RACK AND MAY HAVE BEEN THE CAUSE FOR THE RACK WEARING OUT PREMATURELY.	DANIEL WALDRON	$477.01	X	%
2021-11-15	TECHNICIAN NOTES, THE LEFT OUTER TIE ROD HAS A SLIGHT POP AND SHOULD BE REPLACED IN ORDER TO ALIGN THE FRONT END. THE REPLACEMENT STEERING RACK WILL INCLUDE NEW INNER TIE RODS. TECHNICIAN RECOMMENDS REPLACING BOTH OUTER TIE RODS AS WELL SO ALL FOUR TIE RODS ARE NEW.	DANIEL WALDRON	$135.29	X	%
Sub-total			$1,104.53
Hazardous Materials Disposal			$33.14
Shop Supplies			$44.18
Sub-total			$1,181.85
Tax ($7.25%)			$80.08
TOW CHARGE			$80.00	X
Total			$1,341.93

KPI's

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KPI	Target	Actual	Gap