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Start Date	Description	Technician	Amount
2010-05-17	BG - FLUSH - BRAKE	RYAN JACOBSON	$79.99
2010-05-17	COURTESY INSPECTION (FREE)/CUSTOMER REQUESTS CHECKING VIBRATION/ FRONT END CONCERN.	RUSSELL HUDSON	$0.00
2010-05-17	CUSTOMER CONCERN IS THE TRUCK IS VIBRATING AND STATED THAT SPARKS WERE EMITTING FROM THE FRONT LEFT TIRE AREA. TECHNICIAN TEST DROVE AND WAS ABLE TO DUPLICATE VIBRATION CONCERN. FOUND ALL FOUR TIRES TO BE BADLY CUPPED ON THE INSIDE EDGES AND LEFT REAR TIRE TO BE AT 11 PSI. RECOMMEND REPLACE AND BALANCE ALL FOUR TIRES AND PERFORM ALIGNMENT TO CORRECT VIBRATION CONCERN. FRONT END STEERING COMPONENTS ARE TIGHT AT THIS TIME. UNABLE TO DUPLICATE SPARK CONCERN. IT IS NOT BELIEVED THAT THESE TWO PROBLEMS ARE RELATED. FOUND BRAKE PADS TO BE WEARING NORMAL AND ROTORS TO BE DEEPLY GROOVED AND WARPED. RECOMMEND REMOVE CALIPERS TO FURTHER INSPECT FOR A POSSIBLE SEIZED CALIPER OR OTHER BRAKE CONDITION.		$651.09
Sub-total			$731.08
Hazardous Materials Disposal			$31.07
Shop Supplies			$32.90
Sub-total			$795.05
Tax ($6.85%)			$50.08
Total			$845.13

Payments

Total Payments To Date			$845.13
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap