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Start Date	Description	Technician	Amount
2010-08-05	AFTER PERFORMING THE OIL CHANGE, CUSTOMER TEST DROVE AND AFTER A FEW MILES OF DRIVING HEARD A NOISE BEGIN FROM THE TIMING CHAIN AREA. TECHNICIAN RE-CHECKED AND VERIFIED THE OIL WAS AT PROPER LEVEL AND VISCOSITY, AS WELL AS DRAIN PLUG AND FILTER WERE TIGHT AND CORRECT. TECHNICIAN THAN CHECKED AND FOUND A COMMON OCCURRENCE OF THIS PROBLEM, AND IN MANY CASES AN OIL FLUSH CORRECTED THE CONDITION. TECHNICIAN COMPLETED THE OIL FLUSH AND THE CONDITION WAS STILL PRESENT. RECOMMEND REMOVE TIMING CHAIN COVER TO FURTHER DIAGNOSE AND CHECK FOR POSSIBLE PLUGGED OIL PASSAGE, OR FAILED TIMING COMPONENTS. TECHNICIAN FOUND THERE TO BE A BROKEN TIMING CHAIN TENSIONER. RECOMMEND REPLACE THE TIMING CHAIN TENSIONERS AND GUIDES. NOTE: THE TIMING CHAIN GUIDES COME AS AN ASSEMBLY WITH THE ENGINE COVER. ALSO RECOMMEND REPLACE THE TIMING CHAIN TENSIONERS (2) AND ALL TIMING CHAIN GUIDES. REPLACE ENGINE MOUNT.	JEREMY MOSHER	$695.87
2010-08-05	BG - OIL CHANGE - BEST DELUXE, INCLUDES FLUSH	LUKE HARRISON	$79.99
Discount (100.00%)			-79.990.00
2010-08-31	LABOR	JEREMY MOSHER	$145.55
Discount (100.00%)			-145.550.00
Sub-total			$695.87
Total			$695.87
Total Discount			$225.54

Payments

Total Payments To Date			$695.87
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap