Absolute Car Care - Job 113996

Technician:
Concern:	CUSTOMER STATES THE TRANSMISSION WILL NOT ENGAGE INTO ANY GEAR, PLEASE CHECK AND ADVISE. THIS TRANSMISSION WAS BUILT AS A STOCK BUILD TRANSMISSION UNDER CUSTOMER KENNY NEFF ON INVOICE 16866 ALMOST TWO YEARS AGO. PREVIOUS CUSTOMER VOIDED THE WARRANTY BY INSTALLING A CHIP ON THE ENGINE FOR ROUGHLY 10,000 MILES AND EXCEEDING THE HORSEPOWER RATING OF THE STOCK TRANSMISSION BUILD. ABSOLUTE AUTOMOTIVE HAS AGREED TO REMOVE TRANSMISSION AND INSPECT TO IDENTIFY FAILURE AND DISCUSS REPAIR OPTIONS WITH THE NEW OWNER CALEB. TECHNICIAN DIS ASSEMBLED TRANSMISSION AND FOUND THERE TO BE MULTIPLE BURNT CLUTCH PACKS, AND THE TORQUE CONVERTER IS BURNT AND HAS BEEN VERY HOT. ABSOLUTE AUTOMOTIVE HAS AGREED TO COVER THE LABOR ON THIS REPAIR AND IS HAVING CUSTOMER PAY FOR PARTS NECESSARY TO RE BUILD TRANSMISSION.
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