Absolute Car Care - Job 150725

Technician:
Concern:	CUSTOMER STATES, WHILE DRIVING WITH THE VEHICLE IN 5TH GEAR WITH THE TORQUE CONVERTER LOCKED UP IF YOU LET OFF THE THROTTLE THEN LIGHTLY REAPPLY THE THROTTLE THE TRANSMISSION HAS A LARGE CLUNK AND THE VEHICLE GOES INTO NEUTRAL. THERE IS ALSO A CLUNK WHEN THE VEHICLE IS GOING INTO REVERSE. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE WERE UNABLE TO DUPLICATE THE ISSUE WHERE THE VEHICLE GOES INTO NEUTRAL. HOWEVER THE ISSUE WITH IT CLUNKING GOING INTO REVERSE WE WERE ABLE TO DUPLICATE AND BELIEVE IT IS AN ISSUE IN THE TRANSFER CASE. TECHNICIAN WILL REMOVE THE TRANSFER CASE AND GO THROUGH IT UNDER WARRANTY AT NO COST TO THE CUSTOMER. UPON DISASSEMBLY TECHNICIAN FOUND THE CLIP THAT HOLDS THE MAIN SHAFT IN PLACE HAD WORN INTO THE CASE HALF AND WAS ALLOWING A SMALL AMOUNT OF MOVEMENT ON THE MAIN SHAFT THAT ALSO CAUSED EXCESSIVE WEAR ON THE PAD FOR THE SMALL SHIFT FORK. TECHNICIAN GAVE THE CUSTOMER THE OPTION TO PAY TO UPGRADE THE CASE HALF TO A HEAVY DUTY ALUMINUM CASE HALF OR TO SHIM THE CLIM TO ELIMINATE THE PLAY. THE CUSTOMER HAS CHOSE TO SHIM THE CASE HALF AND GO BACK TOGETHER. PLEASE DO SO UNDER WARRANTY AT NO COST TO THE CUSTOMER.
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Repair:
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Parts and Labor

Description	Quantity	List	Total	Delete?
LABOR	3.70	$0.00	$0.00	X
Total			$0.00