Absolute Car Care - Job 156643

Technician:
Concern:	CUSTOMER STATES, THERE IS A RATCHETING/GRINDING NOISE THEY BELIEVE IS COMING FROM THE TRANSFER CASE. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE FOUND THE TRANSFER CASE WAS EXTREMELY LOW ON FLUID DUE TO THE REAR OUTPUT SEAL COMING OUT AS WELL AS THE BEARING TO BE DAMAGED. TECHNICIAN RECOMMENDS REMOVING THE TRANSFER CASE TO INSPECT. WE RECENTLY DID THE PUMP CLIP UPDATE TO THE UNIT AS WELL. UPON DISASSEMBLY TECHNICIAN FOUND DAMAGE TO THE SMALL SHIFT FORK DUE TO BEING RAN LOW ON FLUID. TECHNICIAN ALSO FOUND THE REAR DRIVE LINE HAS MARKINGS ON IT LIKE IT HAD SOMETHING WRAPPED AROUND THE DRIVE LINE. TECHNICIAN BELIEVES WHATEVER DAMAGED THE DRIVE LINE MAY HAVE BEEN CAUSING A VIBRATION DAMAGING THE REAR BUSHING AND CAUSING THE SEAL TO COME OUT WHICH RAN THE FLUID LOW CAUSING DAMAGE TO THE SMALL SHIFT FORK. SINCE WE WERE RECENTLY IN THE UNIT WE ARE WILLING TO HELP OUT ON LABOR. IF THE CUSTOMER AGREES TO PAY THE LABOR TO REMOVE THE TRANSFER CASE AND REINSTALL ALONG WITH THE PARTS, WE WILL COVER THE LABOR TO REPAIR THE DAMAGE INSIDE THE UNIT.
Discount:	Percentage Dollar
Repair:
StartDate:
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Parts and Labor

Description	Quantity	List	Total	Delete?
LABOR	3.70	$114.17	$422.43	X
SMALL SHIFT FORK	1.00	$41.85	$41.85	X
REAR BUSHING	1.00	$25.07	$25.07	X
REAR OUTPUT SEAL	1.00	$13.95	$13.95	X
DRIVELINE BALLANCE	1.00	$100.00	$100.00	X
KENDALL DEXRON III ATF	2.50	$4.59	$11.48	X
Total			$614.77