Absolute Car Care - Job 158816

Technician:
Concern:	A - CUSTOMER STATES, THE TRANSMISSION STARTED MAKING NOISE WHILE TOWING AND THE TOW HAUL LIGHT CAME ON. NOW THE TRANSMISSION SLIPS WHEN YOU GET ABOVE 1500 RPMS. PLEASE CHECK AND ADVISE. - TECHNICIAN NOTES, WE TEST DROVE THE VEHICLE AND WERE NEVER ABLE TO GET THE TRANSMISSION TO SLIP. AFTER GETTING MORE INFORMATION FROM THE CUSTOMER, THEY SAID WHEN IT IS SLIPPING THE RPMS JUMP TO ABOUT 2,000. TECHNICIAN BELIEVES THE TRANSMISSION ISN'T ACTUALLY SLIPPING ON THEM BUT MAY BE DOWN SHIFTING OR UNLOCKING THE TORQUE CONVERTER. TYPICALLY WHEN A TRANSMISSION SLIPS IT WILL ACT LIKE IT IS NEUTRAL AND REV HIGH, WHICH ISN'T THE CASE ON THIS VEHICLE. WE DID REMOVE THE TRANSMISSION PAN AND FOUND THERE WAS A SMALL AMOUNT OF DEBRIS IN THE BOTTOM OF THE PAN, LIKELY FROM WORN CLUTCHES. THE CUSTOMER WOULD LIKE US TO PROCEED WITH THE TRANSMISSION BUILD. UPON DISASSEMBLY TECHNICIAN FOUND BURNT CLUTCHES LIKELY FROM THE TRANSMISSION BEING OVERHEATED AT ONE POINT, ALONG WITH NORMAL WEAR AND TEAR. BUT NEVER FOUND ANY PROBLEMS THAT WOULD RESULT IN THE TRANSMISSION SLIPPING. TECHNICIAN RECOMMENDS PROCEEDING WITH THE TRANSMISSION REBUILD TO GET THE SYSTEM REFRESHED AND UP TO DATE.
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