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Start Date	Description	Technician	Amount
2019-09-18	CUSTOMER STATES THE ABS AND BRAKE LIGHTS ARE ALWAYS ON, PLEASE CHECK AND ADVISE. TECHNICIAN BEGAN DIAGNOSIS AND NOTED THE SYSTEM DOES NOT COMMUNICATE WITH A SCAN TOOL AND IT IS DESIGNED TO FLASH TROUBLE CODES WHEN THERE IS A FAULT. TECHNICIAN ATTEMPTED TO FLASH CODES AND WAS UNSUCCESSFUL. A DIAGNOSIS TO VERIFY SYSTEM OPERATIONS WAS PERFORMED IN CHECKING THE COMPONENTS OF THE ANTILOCK BRAKE SYSTEM AND WAS NOTED ALL PARTS ARE TESTING GOOD. TECHNICIAN TESTED THE INPUT POWER AND GROUND SIGNALS TO THE ANTILOCK BRAKE MODULE AND NOTED ALL ARE PRESENT. TECHNICIAN BELIEVES THE MODULE ITSELF IS SHORTED AND RECOMMENDS REPLACE THE MODULE AND RE CHECK. TECHNICIAN REPLACED MODULE AND RE CHECKED TO FIND THE ABS LIGHT IS NOW OFF WITH NO CODES BUT THE RED BRAKE LIGHT IS ON. TECHNICIAN FURTHERED DIAGNOSIS TO FIND THERE TO BE A SHORTED WIRE IN THE LAMP SIGNAL CIRCUIT FOR THE RED BRAKE LIGHT. ALL COMPONENTS AGAIN WERE TESTED THAT ARE RELATED TO THE RED BRAKE LIGHT AND WERE NOTED AS GOOD. TECHNICIAN RECOMMENDS RE WIRE THE CIRCUIT AND RE CHECK. TECHNICIAN RE WIRED THE CIRCUIT AND RE CHECKED AND FOUND THE SYSTEM IS NOW WORKING AS DESIGNED.	ASHTON ORR	$585.38
2019-09-18	CUSTOMER STATES THE TRANSMISSION LOST 5TH GEAR WHILE DRIVING, PLEASE CHECK AND ADVISE. TECHNICIAN RECOMMENDS REMOVE THE TRANSFER CASE AND REAR HOUSING OF TRANSMISSION TO INSPECT. TECHNICIAN REMOVED CASE AND FOUND THE GEAR TO HAVE FALLEN OFF. TECHNICIAN NOTED THE UPDATED NUT HAD ALREADY BEEN PREVIOUSLY USED BUT HAS SINCE BEEN KNOWN TO ALSO FAIL. TECHNICIAN RECOMMENDS INSTALL NEW 5TH GEAR WITH UPDATED NUT AND CREATE A SMALL TAC WELD TO ENSURE THE NUT DOES NOT BACK OFF AGAIN. TECHNICIAN NOTED THE PREVIOUS REPAIR IS OUTSIDE OUR GIVEN WARRANTY. HOWEVER DUE TO THE NATURE OF THIS FAILURE ABSOLUTE IS SPLITTING THE LABOR WITH THE CUSTOMER FOR CUSTOMER SATISFACTION.	ASHTON ORR	$350.15
Sub-total			$935.53
Shop Supplies			$49.11
Sub-total			$984.64
Tax ($7.25%)			$67.83
Total			$1,052.47

Payments

Total Payments To Date			$1,052.47
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap