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Start Date	Description	Technician	Amount
2020-01-02	AIR FILTER REPLACEMENT (APPLIES TO MOST VEHICLES)	ASHTON ORR	$24.99
2020-01-06	ALIGNMENT **THIS IS THE PRICE FOR A FRONT END ALIGNMENT, BUT A FOUR WHEEL ALIGNMENT WAS PREFORMED**	AUSTIN KALLUNKI	$74.99
2020-01-02	BG - OIL CHANGE - BETTER (INCLUDES BG SYNTHETIC ADDITIVE) RECOMMENDED SERVICE INTERVAL IS 5,000 MILES. PRICE DISPLAYED IS UP TO 5 QUARTS.	ASHTON ORR	$59.99
2020-01-02	COURTESY INSPECTION (FREE)	ASHTON ORR	$0.00
2020-01-02	CUSTOMER STATES, THE CHECK ENGINE LIGHT IS ON. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, THE CODE STORED IS A P2096 FOR BANK 1 O2 SENSOR. TECHNICIAN MONITORED THE SENSOR AND FOUND IT TO BE READING LEAN. THE WIRING GOING TO THE SENSOR DOESN'T LOOK DAMAGED AND IT IS GETTING THE PROPER POWER AND GROUND. TECHNICIAN RECOMMENDS REPLACING THE SENSOR AND RECHECKING FOR OTHER POSSIBLE ISSUES.	ASHTON ORR	$255.20
2020-01-02	CUSTOMER STATES, THE VEHICLE WOBBLES/SWAYS SIDE TO SIDE WHILE DRIVING ABOUT 40 MPH, AND IT GETS WORSE AT HIGHER SPEEDS. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE WERE ABLE TO DUPLICATE THE CONCERN WHILE DRIVING AT FREEWAY SPEEDS. IT FEELS LIKE THE THE VEHICLE IS BEING PULLED ONE WAY WHILE BEING STEERED ANOTHER WAY, SIMILAR TO THE FEELING WHILE DRIVING IN A WIND STORM. WE HAD THE ALIGNMENT CHECKED AND FOUND THE RIGHT REAR TIRE TO BE OUT OF SPEC. THE CUSTOMER STATES, THEY HAVE HAD IT ALIGNED SEVERAL TIMES AND IT FIXES THE ISSUE TEMPORARILY, BUT WILL EVENTUALLY COME BACK. TECHNICIAN NOTES, THE CENTRIC BOLT FOR THE TOE ADJUSTMENT LOOKS LIKE SOMEONE HAS BEEN MESSING WITH IT. TECHNICIAN RECOMMENDS DROPPING DOWN THAT SECTION OF THE CONTROL ARM AND INSPECTING THE CENTRIC BOLT AND BUSHING FOR ISSUES. UPON DISASSEMBLY TECHNICIAN FOUND THE CENTRIC BOLT TO BE INSTALLED INCORRECTLY CAUSING IT TO COME OUT OF ADJUSTMENT. TECHNICIAN ASSEMBLED THE TWO PIECE CENTRIC BOLT CORRECTLY AND RECOMMENDS DRIVING IT TO SEE IF THE ISSUE RETURNS. TECHNICIAN STATES, AFTER THE ALIGNMENT THEY MAXED OUT THE ADJUSTMENT FOR THE TOE AND IT IS STILL OUT OF SPEC. IT HAS CAME IN ABOUT HALF WAY FROM WHERE IT WAS BUT STILL IS NOT PERFECT. TECHNICIAN RE-DROVE THE VEHICLE AND FOUND IT IS STILL HAVING THE WOBBLE/SWAY ISSUE. TECHNICIAN ALSO STATES THE REAR BUMPER IS BROKEN AND LOOKS LIKE IT HAS BEEN IN A REAR END COLLISION AT ONE POINT. TECHNICIAN STATES, WITH THE REAR END BEING MAXED OUT ON ADJUSTMENT AND STILL OUT OF SPEC. THERE IS A BENT COMPONENT. TECHNICIAN RECOMMENDS TAKING IT TO A BODY SHOP TO ENSURE THE FRAME IS STRAIGHT BEFORE REPLACING PARTS ON THE VEHICLE THAT ARE ALSO POSSIBLY BENT.	RUSSELL HUDSON	$51.09
Sub-total			$466.26
Shop Supplies			$30.31
Sub-total			$496.57
Tax ($7.25%)			$33.80
Total			$530.37

Payments

Total Payments To Date			$530.37
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap