Absolute Car Care - Job 140321

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Job #140321 for (Jayden Roberts)
2011 Ford ESCAPE
Invoice #25897

Technician:
Concern:	CUSTOMER STATES, THE VEHICLE WOBBLES/SWAYS SIDE TO SIDE WHILE DRIVING ABOUT 40 MPH, AND IT GETS WORSE AT HIGHER SPEEDS. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WE WERE ABLE TO DUPLICATE THE CONCERN WHILE DRIVING AT FREEWAY SPEEDS. IT FEELS LIKE THE THE VEHICLE IS BEING PULLED ONE WAY WHILE BEING STEERED ANOTHER WAY, SIMILAR TO THE FEELING WHILE DRIVING IN A WIND STORM. WE HAD THE ALIGNMENT CHECKED AND FOUND THE RIGHT REAR TIRE TO BE OUT OF SPEC. THE CUSTOMER STATES, THEY HAVE HAD IT ALIGNED SEVERAL TIMES AND IT FIXES THE ISSUE TEMPORARILY, BUT WILL EVENTUALLY COME BACK. TECHNICIAN NOTES, THE CENTRIC BOLT FOR THE TOE ADJUSTMENT LOOKS LIKE SOMEONE HAS BEEN MESSING WITH IT. TECHNICIAN RECOMMENDS DROPPING DOWN THAT SECTION OF THE CONTROL ARM AND INSPECTING THE CENTRIC BOLT AND BUSHING FOR ISSUES. UPON DISASSEMBLY TECHNICIAN FOUND THE CENTRIC BOLT TO BE INSTALLED INCORRECTLY CAUSING IT TO COME OUT OF ADJUSTMENT. TECHNICIAN ASSEMBLED THE TWO PIECE CENTRIC BOLT CORRECTLY AND RECOMMENDS DRIVING IT TO SEE IF THE ISSUE RETURNS. TECHNICIAN STATES, AFTER THE ALIGNMENT THEY MAXED OUT THE ADJUSTMENT FOR THE TOE AND IT IS STILL OUT OF SPEC. IT HAS CAME IN ABOUT HALF WAY FROM WHERE IT WAS BUT STILL IS NOT PERFECT. TECHNICIAN RE-DROVE THE VEHICLE AND FOUND IT IS STILL HAVING THE WOBBLE/SWAY ISSUE. TECHNICIAN ALSO STATES THE REAR BUMPER IS BROKEN AND LOOKS LIKE IT HAS BEEN IN A REAR END COLLISION AT ONE POINT. TECHNICIAN STATES, WITH THE REAR END BEING MAXED OUT ON ADJUSTMENT AND STILL OUT OF SPEC. THERE IS A BENT COMPONENT. TECHNICIAN RECOMMENDS TAKING IT TO A BODY SHOP TO ENSURE THE FRAME IS STRAIGHT BEFORE REPLACING PARTS ON THE VEHICLE THAT ARE ALSO POSSIBLY BENT.
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Parts and Labor

Description	Quantity	List	Total	Delete?
LABOR	0.50	$102.17	$51.09	X
Total			$51.09

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